Displaying request history
You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request.
You also can resubmit requests in the request history (see Resubmitting requests).
To display the request history
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In the menu bar, click Request > My Requests.
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On the My requests page, click Request History.
This opens the Request History page (see Request history (page description)).
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(Optional) To control which requests are displayed, click Advanced search (see Request history (page description)). For example, this allows you to show just pending requests (no approval decision yet made).
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(Optional) To display details of a request, click the request whose details you want to see.
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Detailed information about this topic
Resubmitting requests
To request a product again that has been requested before, in the request history, you can resubmit requests. You can resubmit the following requests:
To resubmit a request
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In the menu bar, click Request > My Requests.
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On the My requests page, click Request History.
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On the Request History page, click the product you want to request again.
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In the details pane, click Submit again.
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(Optional) In the Submit request again dialog, enter a reason for repeating the request.
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Click OK.
This adds the product to your shopping cart.
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On the My Shopping CartShopping Cart page, click .
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Canceling requests
You can cancel requests for individual products that are not (yet) assigned and have not yet been through a complete request workflow.
You can cancel your own requests or those of other identities that report to you.
To cancel a request
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In the menu bar, click Request > My Requests.
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On the My requests page, click Edit Requests.
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(Optional) To cancel a request belonging to another identity, on the Renew or Unsubscribe page, perform the following actions.
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Next to Requests for, click Change.
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In the Identity dialog, click the identity with the request you want to cancel.
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In the list, click the product with the request you want to cancel.
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In the details pane, click Cancel request.
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In the Cancel request dialog, enter a reason for the cancellation.
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Click OK.
This cancels the request.
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Renewing products with limit validity periods
Some products are only valid for a limited period. You can renew products with a limited validity period that have already been assigned.
You can renew products for yourself or for other identities that you manage.
NOTE: You are notified 14 days before your limited period products expire. You can renew the product after receiving this message. The products are automatically unsubscribed once they have expired.
To renew a product's validity period
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In the menu bar, click Request > My Requests.
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On the My requests page, click Edit Requests.
This opens the Renew or Unsubscribe page (see Renewing or unsubscribing (page description)) and displays all the products with and without limited validity periods.
TIP: To list the limited requests sequentially, click the Valid until column header.
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(Optional) If you want to renew a product of another identity, perform the following actions:
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Next to Requests for, click Change.
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In the Identity dialog, click the identity with the product you want to renew.
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Select the check box next to the product you want to renew.
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Click Renew.
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In the Renew dialog, perform one of the following actions:
- Leave the Valid until field empty to the give the product unlimited availability.
- To set the validity period, enter a date in the Valid until field.
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(Optional) In the Reason field, enter a reason for changing the validity period.
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Click Save.
This triggers a new request with the changed validity period. After the request has been approved, the product's validity is changed with respect to your input.
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