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Identity Manager 9.2.1 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Managing escalated requests
Attestation
Managing attestation inquiries directed at you Managing attestations Attestors for attestation cases Displaying attestation history Auditing attestations My attestation cases Managing escalated attestation cases Pending attestations
Compliance Responsibilities
Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Managing task delegations Ownerships Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Approval history (page description)

To open the Approval history page go to Request > My actions > Pending requests (see Displaying requests).

On the Approval History page, you can:

If you only want to display approvals for a specific time period, use the filter function in the Request date column.

The following tables give you an overview of the various features and content on the Approval History page.

Table 113: Controls

Control

Description

Advanced search

The advanced search allows you to control which approvals are displayed:

  • Approved by: Click Assign and select the identity whose approvals you want to display.

  • Filter by request number: Enter the request number of the request you want to display.

    TIP: To find out the request number of a request, open the request history (see Displaying request history) and take the request number from the Shopping Cart column in the row of the corresponding product.

  • Pending: Select this check box to display product requests that you have made an approval decision about but have not yet been approved (status: Request).

  • Approved: Select this check box to display product requests that have been granted approval (status: Assigned).

  • Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed (state: Canceled, Denied, Unsubscribed).

Click Search to apply the filter criteria to the request history.

Click Reset to reset the filter criteria to the default search.

Table 114: Controls in the details pane of a product

Control

Description

Withdraw request

Use this button to withdraw the product request Canceling requests.

Withdrawing delegation

Use this button to withdraw the delegation of the approval (see Withdrawing delegations from pending requests). To do this, the request approval must have been transferred to another identity beforehand (see Delegating approvals of pending requests to other identities).

Withdrawing additional approval

If you have appointed an additional approver for this product request (see Appointing additional approvers to pending requests), use this button to revoke the action. Then you are the only approver of this product request (see Removing additional approvers of pending requests).

Revoking hold status

Use this button to release the request for approval again so that it can be processed by the approvers (see Canceling reservations of pending requests).

Revoke last decision

Use this option to undo the last approval decision you made about this request.

Table 115: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

The following status' are possible:

  • Assigned: The product request was successful and the product was successfully assigned.

  • Request: The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Pending: The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.

  • Approved: The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Renewal: The product has been renewed (see Renewing products with limit validity periods).

  • Unsubscription: The product is being unsubscribed (see Unsubscribing products).

  • Denied: The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied.

  • Canceled: The product request was canceled or the system could not carry out the request (for example, because an identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.

  • Unsubscribed: The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed.

Request date

Shows when the product was requested.

Recipient

Shows for whom the product was requested.

Shopping cart

Shows you the request number of the total request with which the product was requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

Request inquiries (page description)

To open the Request Inquiries page go to Request > My Actions > Request Inquiries (see Displaying request inquiries).

On the Request Inquiries page, you can:

The following tables give you an overview of the various features and content on the Request Inquiries page.

Table 116: Controls in the details pane of a product

Control

Description

Respond

Use this button to respond to the inquiry (see Answering inquiries about requests).

Table 117: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

Request date

Shows when the product was requested.

Recipient

Shows for whom the product was requested.

Shopping cart

Shows you the request number of the total request with which the product was requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

Auditing (page description)

To open the Auditing page go to Request > Auditing.

On the Auditing page, you can:

To do this, click on one of the tiles:

Table 118: Tiles

Tiles

Description

Request

Here you can see all the requests. You can also filter them so that only products requested for a specific identity are displayed (see Displaying all requests).

Approval

Here you can see all the approvals. You can also filter them so that only requests relating to a specific identity are displayed (see Displaying all approvals).

Auditing – Requests (page description)

To open the Auditing - Requests page go to Request > Auditing > Request.

On the Auditing - Requests page, you can show all requests (see Displaying all requests).

If you only want to display requests for a specific identity, use the Advanced search. If you only want to display requests for a specific time period, use the filter function in the Request date column.

The following tables give you an overview of the various features and content on the Auditing – Requests page.

Table 119: Controls

Control

Description

Advanced search

The advanced search allows you to control which product requests are displayed:

  • Select identity: Click Assign and select the identity whose requests you want to display. You can then use the following options to control which product requests are displayed:

    • Requests submitted by the selected identity for itself: Select this check box to display product requests placed by the selected identity for themselves.

    • Requests submitted by the selected identity for others: Select this check box to display product requests placed by the selected identity for other identities.

    • Requests submitted by others for the selected identity: Select this check box to display product requests placed by other identities for the selected identity.

    • Submitted requests in the selected identity's organization: Select this check box to display product requests placed in the selected identity's scope of responsibility.

  • Filter by request number: Enter the request number of the request you want to display.

  • Pending: Select this check box to display product requests that are not yet approved (status: Request).

  • Approved: Select this check box to display product requests that have been granted approval (status: Assigned).

  • Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed.

Click Search to apply the filter criteria.

Click Reset to reset the filter criteria to the default search.

Table 120: Controls in the details pane of a product

Control

Description

Show details

Use this button to show the details of the entire request used to request this product.

Table 121: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

The following status' are possible:

  • Assigned: The product request was successful and the product was successfully assigned.

  • Request: The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Pending: The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.

  • Approved: The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Renewal: The product has been renewed (see Renewing products with limit validity periods).

  • Unsubscription: The product is being unsubscribed (see Unsubscribing products).

  • Denied: The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied. .

  • Canceled: The product request was canceled or the system could not carry out the request (for example, because an identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.

  • Unsubscribed: The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed.

Request date

Shows when the product was requested.

TIP: If you only want to display products that were requested within a certain time period, click (Filtering: Request date) next to the column header and select the appropriate options.

Recipient

Shows for whom the product was requested.

Shopping cart

Shows you the request number of the total request with which the product was requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

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