Assigning service items to tags
Assign service items to the tags so that you can use the tags as search terms in the Web Portal. The Web Portal finds all the requestable service items assigned to a tag.
To assign a tag to a service item
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In the Manager, select the IT Shop > Basic configuration data > Tags category.
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Select a tag in the result list.
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Select the Assign service items task.
In the Add assignments pane, assign service items.
TIP: In the Remove assignments pane, you can remove service item assignments.
To remove an assignment
- Save the changes.
Displaying the tags overview
The overview form contains the most important information about a tag.
To get an overview of a tag
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In the Manager, select the IT Shop > Basic configuration data > Tags category.
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Select a tag in the result list.
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Select the Tag overview task.
Assigning and removing products
Once you have prepared the product to be requested, assign it to a shelf or a shelf template. A shelf has several tasks available for assigning and removing products.
NOTE: The tasks are only displayed if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop structure or IT Shop template role classes.
Table 18: Tasks for assigning and removing requestable products
|
Software |
Assign software |
|
Resources |
Assign resource |
|
Multi-request resources |
Assign resource |
|
Multi requestable/unsubscribable resources |
Assign resource |
|
System roles |
Assign system roles |
|
Groups and system entitlements from custom target systems |
Assign system entitlements of custom target systems |
|
Active Directory groups |
Active Directory Assign groups |
|
Azure Active Directory permissions |
Azure Active Directory Assign groups
Azure Active Directory Assign administrator roles
Azure Active Directory assign subscriptions
Assigning disabled Azure Active Directory service plans |
|
SharePoint permissions |
SharePoint Assign groups |
|
Assign SharePoint roles |
|
LDAP groups |
LDAP Assign groups |
|
HCL Domino groups |
Notes Assign groups |
|
SAP R/3 permissions |
Assign BI analysis authorizations |
|
SAP Assign groups |
|
Assign SAP profiles |
|
Assign SAP roles |
|
Assigning structural profiles |
|
E-Business Suite permissions |
Assign E-Business Suite authorizations |
|
Exchange Online permissions |
Assign Exchange Online mail-enabled distribution groups
Office 365 Assign groups |
|
Privileged Account Management permissions |
Assign PAM user groups |
|
SharePoint Online permissions |
SharePoint Online Assign groups
Assign SharePoint Online roles |
|
Google Workspace permissions |
Google Workspace Assign groups
Google Workspace Assign products and SKUs |
|
Unix groups |
Unix Assign groups |
|
Cloud groups and system entitlements |
Assign cloud groups and system entitlements |
|
Subscribable reports |
Assign subscribable reports |
|
Assignment resources |
Assign resource |
|
Account definitions |
assign account definition |
Detailed information about this topic
Assigning products to shelves
There are different tasks available for assigning a single product from a shelf. The following example based on a resource shows you how to assign individual products.
To assign a resource to the Identity Lifecycle shelf as a product
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In the Manager, select the IT Shop > IT Shop > Identity & Access Lifecycle > Shelf: Identity Lifecycle category.
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Select the Assign resources task.
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In the Add assignments pane, assign resources.
- Save the changes.
Products are automatically assigned to shelves at the same time, if:
Use the DBQueue Processor inheritance mechanism and subsequent post-processing to create a separate product node for each assigned product within the shelf. These product nodes are displayed with the name of the product’s service item. If products are added in bulk to the IT Shop by automatic processes, you can specify how many product nodes are created in one DBQueue Processor run in the QER | ITShop | LimitOfNodeCheck configuration parameter. Once this number has been exceeded, the task is closed and queued again in the DBQueue for generating the rest of the product nodes. By default, 500 objects are processed in one run.
Related topics
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