Operations Support Web Portal
Operations Support Web Portal
The Operations Support Web Portal helps you to manage and use your web applications. For more information, see the An overview of the functions.
The Operations Support Web Portal can be used by Starling CertAccess administrators. For more information, see the One Identity Starling CertAccess Administration Guide for One Identity Active Roles Integration.
Employees that use the Operations Support Web Portal, must be assigned the Base roles | Operations support application role.
Users with this application role:
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Monitor handling of Job queue processes.
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Monitor handling of the DBQueue.
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Create passcodes to enable staff to log in to the Password Reset Portal.
An overview of the functions
An overview of the functions
This section gives you an overview of the different functions available in the Operations Support Web Portal.
With the Operations Support Web Portal, you can:
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Identify problems in your system ( view and handle failed processes)
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Manage processes
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View the synchronization status of target systems
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Check the status of services
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Gain an overview of web applications
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Manage the Job queue (start and stop)
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Manage the DBQueue (start and stop)
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View an object’s change history
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Create passcodes to enable identities to log in to the Password Reset Portal
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Manage passwords for identities
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View the database log
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View unresolved object references
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View current (and recommended) system values for analyzing and troubleshooting.
The user interface layout
The user interface layout
The user interface of the Operations Support Web Portal is divided into several sections:
Top - header
The header shows the current user, the 
(Log off) button, and the 
(Info) button.
Top – menu bar
Using the menu bar, you can navigate within the Operations Support Web Portal to:
Work area
The work area changes depending on the menu you opened from the menu bar.
Structure of the Operations Support Web Portal
Structure of the Operations Support Web Portal
The user interface is composed of the following main sections.
Overview
The overview is also divided into the following sections:
Find
You can use the search to:
Notifications
In the Notifications section, you can:
Service issues
In the Service issues pane, you can:
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Quickly recognize if and how many Processes failed or contained errors
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Quickly recognize if and how many Synchronization projects failed or contained errors
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Quickly recognize if and how many unresolved references objects there are
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Quickly recognize if other errors were found in the system (such as incorrect compilation)
Status reports
In the Status reports pane, you can check the availability of services.
Processes
You can use the Processes tab to monitor processes.
Database log
You can use the Database log tab to display any information, warnings, and error messages for different components in One Identity Manager.
Unresolved references
In the Unresolved references tab, you can display all objects with unresolved references. Unresolved references indicate problems with the synchronization or incorrectly configured synchronization projects.
Web applications
On the Web applications tab, you can monitor your HTML applications.
System status
You can use the System status tab to obtain a quick overview of the status of your system.
