Deleting ticket attachments and folders
If there are ticket attachments or folders that you do not need anymore, you can delete them.
NOTE: To delete a folder, delete all the files and subfolders in it first. You cannot delete folders that still contain files or other folders.
To delete a ticket attachment or folder
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In the menu bar, click Help desk > Tickets.
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On the Tickets page, click the ticket whose attachments or folders you want to delete.
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In the Edit Ticket pane, click Attachments.
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(Optional) To display attachments in folders or subfolders, next to the relevant folder, click 
(expand).
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Click the ticket attachment or folder you want to delete.
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Click 
Delete selected item.
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In the Delete File /Delete Folder dialog, confirm the prompt with Yes.
Appendix: Attestation conditions and approval policies from attestation procedures
When attestation policies are created or edited (see Setting up attestation policies or Editing attestation policies), you specify attestation conditions and approval policies:
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Attestation procedures specify which objects to attest. They define the properties of the attestation objects to attest.
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There are different attestation conditions for each attestation procedure that you use to specify which objects to attest.
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Attestors for each attestation case are determined by approval policies.
In the following chapter, you will find more information about the various attestation procedures and associated approval policies and attestation conditions.
Attesting primary departments
Primary identity memberships in departments are attested using the Primary department attestation attestation procedure.
|
All departments |
Attests primary memberships in all departments. |
|
Specific departments |
Select the departments with primary memberships to attest.
Use  and  to switch between hierarchical and list view. Multi-select is possible. |
|
Specific child departments |
Select the departments with primary memberships to attest. In addition, primary memberships of all child departments under this department are attested.
Use and to switch between hierarchical and list view. Multi-select is possible. |
|
Departments with defined risk index |
Use the Lower limit and Upper limit fields to define a risk index range. Attests primary memberships in departments with a risk index in the chosen range. |
|
Departments with matching name |
Enter part of a name of departments with primary memberships to attest. All departments that have this pattern in their name are included.
Example: Per finds "Person", "Personal", "Perfection" and so on. |
Attesting primary business roles
Primary identity memberships in business roles are attested using the Primary business role attestation attestation procedure.
|
All business roles |
Attests primary memberships in all business roles. |
|
Specific business roles |
Select the business roles with primary memberships to attest.
Use and to switch between hierarchical and list view. Multi-select is possible. |
|
Specific child business roles |
Select the business roles with primary memberships to attest. In addition, primary memberships of all child business roles under this business role are attested.
Use and to switch between hierarchical and list view. Multi-select is possible. |
|
Business roles with specific role classes |
Select the role classes. Attests primary membership in business roles with this role class. |
|
Business roles with defined risk index |
Use the Lower limit and Upper limit fields to define a risk index range. Attests primary memberships in business roles with a risk index in the chosen range. |
|
Business roles with matching name |
Enter part of a name of business roles with primary memberships to attest. All business roles that have this pattern in their name are included.
Example: Per finds "Person", "Personal", "Perfection" and so on. |
