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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Additional tasks for managing request properties

After you have entered the master data, you can run the following tasks.

The request properties overview

On the overview form, you see, at a glance, the most important information about a request property group.

To obtain an overview of a request property group

  1. Select the IT Shop | Basic configuration data | Request properties category.

  2. In the result list, select a request property group.

  3. Select the Request properties overview task.

Copy request properties

You can copy selected request property groups.

To copy a request property group

  1. Select the IT Shop | Basic configuration data | Request properties category.

  2. In the result list, select the request property group.

  3. Select the Create copy task.

  4. Confirm the security prompt with OK.

    This creates a request property group with the given name. You can now edit the request properties of this request property group.

Products for requests with time restrictions

Customers retain their requested products until they cancel them themselves. Sometimes, however, products are only required for a certain length of time and can be canceled automatically after this time. Products that are intended to have a limited shelf life need to be marked with a validity period.

To enter a validity period for products

To specify a validity period for a product request

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Change master data task.

  4. Enter in the Validity period (max. # days) field the time period within which the product can be requested.

    Information: This value has no effect on requests for multi-request resources (QERReuse).
  5. Save the changes.

One Identity Manager calculates the date that the product is automatically canceled from the current data and validity period at the time of request and approval.

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