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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Additional tasks for approval workflows

After you have entered the master data, you can run the following tasks.

The approval workflow overview

To obtain an overview of an approval workflow

  1. In the Manager, select the IT Shop | Basic configuration data | Approval workflows category.

  2. Select the approval workflow in the result list.

  3. Select Approval workflow overview.

Copying approval workflows

You can copy default approval workflows in order to customize them.

To copy an approval workflow

  1. In the Manager, select the IT Shop | Basic configuration data | Approval workflows category.

  2. Select an approval workflow in the result list and run the Change master data task.

  3. Select the Copy workflow task.

  4. Enter a name for the copy.

  5. Click OK to start copying.

    - OR -

    Click Cancel to cancel copying.

  6. To edit the copy immediately, click Yes.

    - OR -

    To edit the copy later, click No.

Deleting approval workflows

The approval workflow can only be deleted if it is not assigned to an approval policy.

To delete an approval workflow

  1. Remove all assignments to approval policies.

    1. Check to which approval policies the approval workflow is assigned.

    2. Go to the master data form for the approval policy and assign a different approval workflow.

  2. In the Manager, select the IT Shop | Basic configuration data | Approval workflows category.

  3. Select an approval workflow in the result list.

  4. Click .

  5. Confirm the security prompt with Yes.
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