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Active Roles 7.5.3 - User Guide

Introduction Getting Started One Identity Starling Two-factor Authentication for Active Roles User or Service Account Management Group Management Computer Account Management Organizational Unit Management Management of Contacts Management of Exchange Recipients

Performing Exchange tasks

The Active Roles console provides the Exchange Task Wizard to perform the following tasks on existing users, groups, and contacts:

  • Create and disable user mailboxes.
  • Enable a user for Unified Messaging (UM), disable UM for a user, reset a user’s UM PIN.
  • Create and disable special-purpose mailboxes.
  • Enable and disable archiving for user mailboxes.
  • Establish external e-mail addresses for users, contacts, and groups.
  • Delete external e-mail addresses for users, contacts, and groups.
  • Move mailboxes to a different mailbox store or mailbox database.
  • Remove all Exchange settings (advanced, disaster-recovery task).

The following sections briefly describe the Exchange tasks available on user accounts, groups, and contacts.

Exchange tasks on user accounts

To perform Exchange tasks on user accounts, select one or more accounts, right-click the selection, click Exchange Tasks, and then follow the instructions in the wizard. Depending on the selected accounts, the following tasks are available.

If the user account is mailbox-enabled (the user account has an Exchange mailbox associated with it):

  • Disable Mailbox Disconnects the mailbox and marks the mailbox for deletion.
  • Move Mailbox Moves the mailboxes to a different server. In case of Exchange 2013 or later, creates and starts a mailbox move request.
  • Enable Unified MessagingEnables the user account for Unified Messaging. For details, see Managing Unified Messaging users later in this document.
  • Enable Archive Creates an archive mailbox for the user mailbox (requires Exchange 2013 or later).
  • Disable Archive Disconnects the archive mailbox from the user mailbox (requires Exchange 2013 or later).

If the user account is mail-enabled (the user account has an associated e-mail address but does not have an associated Exchange mailbox):

  • Delete E-Mail Addresses Deletes the e-mail addresses from the user account.

If the user account is neither mailbox-enabled nor mail-enabled:

  • Create User Mailbox Creates a user mailbox for the selected user.
  • Create Room Mailbox Creates a mailbox for room scheduling. The user account associated with this mailbox type must be a disabled account.
  • Create Equipment Mailbox Creates a mailbox for equipment scheduling. The user account associated with this mailbox type must be a disabled account.
  • Create Linked Mailbox Creates a mailbox that is assigned to a certain user in a separate, trusted forest. The user account associated with this mailbox type must be a disabled account.
  • Create Shared Mailbox Creates a mailbox that allows logon access for multiple users. The user account associated with this mailbox type must be a disabled account.
  • Establish E-Mail Addresses Establishes an external e-mail address for the selected user.

Steps for performing Exchange tasks on a user account

To perform Exchange tasks on a user account

  1. Right-click the user account and click Exchange Tasks to start the Exchange Task wizard.
  2. On the Available Tasks page of the wizard, select the task you want to perform.

    The following tasks are available, depending upon the selected account:

    • The account is enabled, and does not have a mailbox or external e-mail address - Create User Mailbox, Establish E-mail Addresses
    • The account is disabled, and does not have a mailbox or external e-mail address - Create User Mailbox, Create Room Mailbox, Create Equipment Mailbox, Create Linked Mailbox, Create Shared Mailbox, Establish E-mail Addresses
    • The account has a mailbox - Move Mailbox, Disable Mailbox
    • The account has an external e-mail address - Delete E-mail Addresses
    • The account has a user mailbox without an archive - Enable Archive
    • The account has a user mailbox with an archive - Disable Archive

  3. On the next page of the wizard, do one of the following, depending on the selected task:
    • Mailbox Settings  Specify the alias and mailbox database. You can select a retention policy, Exchange ActiveSync mailbox policy, or address book policy for the mailbox.
    • Enable Archive  Optionally, specify the mailbox database for the archive.
    • Resource Information  Configure the resource capacity and custom properties for the room or equipment mailbox.
    • Master Account  Select the master account for the linked mailbox.
    • Mailbox Sharing  Specify the users who you want to have access to the mailbox.
    • Establish E-mail Addresses  Specify the user alias and external e-mail address.
    • Move Mailbox  Select the database to which you want to move the mailbox. If the mailbox has an archive enabled, specify whether to move only the mailbox, only the archive, or both the mailbox and the archive.
    • Disable Mailbox, Disable Archive, Delete E-mail Addresses,  Confirm the operation.
  4. On the completion page of the wizard, review the results of the task. To view the progress report, click Back. To close the wizard, click Finish.

Move Mailbox task in Exchange 2013 or later

When performing the Move Mailbox task, Active Roles leverages the move request functionality provided by Exchange 2013 or later. A mailbox move operation is asynchronous in the sense that Active Roles only creates a move request, letting Exchange Server perform the request in the background. For details on the move request functionality, see Microsoft's article “Understanding Move Requests” at http://technet.microsoft.com/en-us/library/dd298174.aspx.

The Move Mailbox task creates a mailbox move request, which causes Exchange Server to start the process of moving the mailbox. The move request is performed in an asynchronous fashion by the Exchange Mailbox Replication service. While the service is performing the move request, and after the move request is completed, you can view the status of the move request by using the Active Roles console or Web Interface.

To view the status of a move request by using the Active Roles console

  1. Open the Properties dialog box for the user account whose mailbox move is requested.
  2. In the Properties dialog box, click the Exchange Advanced tab, and then click Mailbox Move Status.
  3. In the Mailbox Move Status dialog box, under Move request status, view the status of the move request.

To view the status of a move request by using the Active Roles Web Interface

  1. Open the Exchange Properties page for the user account whose mailbox move is requested.
  2. On the Exchange Properties page, click the Advanced tab, and then click Mailbox Move Status.
  3. In the Mailbox Move Status dialog box, under Move request status, view the status of the move request.

The Move request status field displays one of the following statuses:

  • Move not requested  The move of the mailbox was not requested.
  • Automatically suspended  The move of the mailbox is ready to complete, but it was suspended because the move request was created with the option to suspend the mailbox move when it is ready to complete.
  • Completed  The move of the mailbox was completed successfully without any warnings.
  • Completed with warning  The move of the mailbox was completed, but there were certain warnings during the mailbox move process.
  • Completion in progress  The mailbox is in its final stages of being moved. If this is an online mailbox move, at this point, the mailbox may become unavailable to the user.
  • Failed  The move of the mailbox has failed.
  • In progress  The move of the mailbox is in progress. If this is an online mailbox move, the user can access the mailbox. If this is an offline mailbox move, the mailbox is unavailable.
  • Queued  The mailbox move request has been queued, and is waiting to be picked up by the Exchange Mailbox Replication service.
  • Suspended  The move of the mailbox was suspended by using the Suspend-MoveRequest cmdlet of the Exchange Management Shell.
  • When a move request reaches a status of Completed or Completed with warning, the request is not considered finished. Rather, the request is preserved so that you can examine the move operation results. You will not be able to move the mailbox again until you finish the previous move request. You can finish the request by clicking Clear Move Request in the Mailbox Move Status dialog box.

When you clear a completed move request, information about that request is deleted from Exchange Server, and the InTransit flag is removed from the mailbox so a new request to move the mailbox can be created if needed. The Clear Move Request command is only available if the request has a status of Completed or Completed with warning.

If a mailbox move request is not yet completed, you can cancel the request by clicking Remove Move Request in the Mailbox Move Status dialog box. When you remove a move request that is in progress, mailbox replication stops, and the replica of the mailbox is deleted from the destination mailbox database. If you later decide to move the mailbox, you will have to perform the Move Mailbox task at the beginning.

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