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Identity Manager On Demand Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Connecting approval levels

When you set up an approval workflow with several approval levels, you have to connect each level with another. You may create the following links.

Table 31: Links to approval levels

Link

Description

Approve

Link to next approval level if the current approval level was granted approval.

Deny

Link to next approval level if the current approval level was not granted approval.

Reroute

Link to another approval level to bypass the current approval.

Approvers can pass the approval decision through another approval level, for example, if approval is required by a manager in an individual case. To do this, create a connection to the approval levels to which the approval can be rerouted. This way, approvals can also be rerouted to a previous approval level, for example, if an approval decision is considered not to be well-founded. Starting from one approval level, more than one reroute can lead to different approval levels. The approvers select, in the Web Portal, which of these approval levels to reroute the approval to.

It is not possible to reroute approval steps with the approval procedures OC, OH, EX, CR, CD, SB, or WC.

Escalation

Link to another approval level when the current approval level is escalated after timing out.

If there are no further approval levels after the current approval level, the request is considered approved if the approval decision was to grant approval. If approval is not granted, the request is considered to be finally denied. The approval method is closed in both cases.

Additional tasks for approval workflows

After you have entered the main data, you can run the following tasks.

The approval workflow overview

To obtain an overview of an approval workflow

  1. In the Manager, select the IT Shop > Basic configuration data > Approval workflows category.

  2. Select the approval workflow in the result list.

  3. Select Approval workflow overview.

Copying approval workflows

You can copy default approval workflows in order to customize them.

To copy an approval workflow

  1. In the Manager, select the IT Shop > Basic configuration data > Approval workflows category.

  2. Select an approval workflow in the result list and run the Change main data task.

  3. Select the Copy workflow task.

  4. Enter a name for the copy.

  5. Click OK to start copying.

    - OR -

    Click Cancel to cancel copying.

  6. To edit the copy immediately, click Yes.

    - OR -

    To edit the copy later, click No.

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