Creating passcodes for identities
If identities have forgotten their password for logging into the Web Portal and the passwords cannot be reset with the question and answer feature, you can create passcodes for them. With this passcode, identities can log on to the Password Reset Portal once and for a limited time.
To create a passcode for an identity
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In the menu bar, click Home.
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On the home page, in the Search section, select the Identities table in the Search in menu.
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Enter the identity's name in the search field.
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In the result list below the search field, select your desired search result (of type Identity).
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In the overview, switch to the Passcode or Passwords tab respectively.
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On the Passcode or the Passwords tab, click Create passcode.
The generated passcode and its validity period are displayed in a dialog.
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Note or copy the code and send it to the identity.
NOTE: If the four-eye principle is active for your system, you will only obtain the first part of the code here. The second half is sent to the identity's manager. The identity must ask the manager for the second half of the passcode.
Related topics
Managing passwords for identities
You can assign new passwords for identities' user accounts.
To issue a new password for an identity
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In the menu bar, click Home.
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On the home page, in the Search section, select the Identities table in the Search in menu.
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Enter the identity's name in the search field.
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In the result list below the search field, select your desired search result (of type Identity).
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On the Object overview page, switch to the Passwords tab.
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On the Passwords tab, click Set new password next to the user account you want to give a new password to.
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In the Set New Password pane, in the New password field, enter the password that you want to use.
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In the Repeat the password field, enter the password again.
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Click Save.
Related topics
Status reports
Status reports give you a quick overview of your HTML applications and their status.
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Availability check
The Service availability check page shows whether your services are available. For example, you should perform an availability check if you suspect that services are not functioning properly (for example, because the server is unavailable).
To find out how to display the page and check availability, see Check service availability.
You can view the following information on the Service availability check page.
Table 4: Availability check
| Server |
Shows the name of the server upon which the service runs. |
|
Connection |
Shows whether the server is connected. |
|
Last fetch time |
Shows the last time the server was called. |
|
URL |
Shows the URL used to access the service. |
|
Executing server |
Shows the server upon which the service is run. |
|
IP address (IPv4) |
Shows the IPv4 address used to access the service. |
TIP: You can use the elements beneath the table to:
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