The maximum number of times a process can appear in the Job queue can be limited in order to prevent mass modifications.
If the limit is exceeded, the process steps are set to Overlimit status and are therefore no longer collected for processing.
Critical process steps that have failed to be processed are given Frozen status.
You can display faulty Job queue processes and their details.
To display failed processes
In the menu bar, click Home.
In the overview, under Service issues in the Process issues tile, click View.
The page Processes with status "Frozen" "<Jobqueue>” is opened.
You can decide how to proceed with failed processes. For example, you can re-run processes and process steps that contain errors.
Sometimes a rerun of the failed process step is not desired. This might occur when the action to be carried out by the process has been carried out manually, for example, an expected directory has been manually added in the meantime. Even so, it may just happen that the process should be rerun even though the error has not been fixed, for example, for a rollback of already processed steps. In this case, to continue with the process, the next process step in the success or failure branch can be handled.
IMPORTANT: When you restart a process, all process steps are processed again. All previously handled processes up to the point at which the error occurred are run again. This can lead to data inconsistencies in certain circumstances.
In the menu bar, click Processes > Processes.
In the Processes window, next to the process, click Retry.
To re-run multiple failed processes
In the menu bar, click Processes > Processes.
In the Processes window, enable the check box next to the processes that you would like to rerun.
Click Actions > Retry.
To re-run a failed process step
In the menu bar, click Home.
In the overview, under Service issues in the Process issues tile, click View.
On the Frozen processes in "{0}" in "<Job queue> " page, click Details next to the process whose process step you want to repeat.
In the View Process Details side panel, under More options, click Retry the frozen process step.
Click Apply.
To run the subsequent process step
In the menu bar, click Home.
In the overview, under Service issues in the Process issues tile, click View.
On the Frozen processes in "{0}" in "<Job queue> " page, click Details next to the process whose process step you want to repeat.
In the View details of a process side panel, under More options, click End with success or End with error.
Click Apply.
The Process Steps per Process page shows any processes currently in the Job queue and the number of process steps that must be run for the process.
To find out how to display process steps, see Displaying process steps per process.
You can view the following information on the Process Steps per Process page.
|
Column |
Description |
|---|---|
| Process name |
Shows the name of the process. |
|
Process steps |
Shows the number of process steps contained in the process. |
TIP: You can use the elements beneath the table to:
Specify how many entries you want to display per page.
Navigate to other pages.
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