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Identity Manager On Demand Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Renewing approved requests

Request recipients can be notified when a request has been renewed. The email notification is sent immediately after approval for the renewal has been granted.

To set up the notification procedure

  • Enter the following data for the approval policy:

    Mail template renewed: IT Shop request - Renewed

Related topics

Product change notifications

Employees can be notified when a product is replaced by another product on a fixed date. The request recipient is automatically notified by email once notification procedures are in place and the Change product task is run.


To use different mail template than the default for this notification

  1. Open the VI_ESS_PersonWantsOrg Send Mail Product Expires Soon process in the Designer.

  2. Change the process properties in the pre-script for generating the UID_RichMail.

  3. Select the Database > Save to database and click Save.

Detailed information about this topic

Default mail templates

One Identity Manager supplies mail templates by default. These mail templates are available in English and German. If you require the mail body in other languages, you can add mail definitions for these languages to the default mail template.

To edit a default mail template

  • In the Manager, select the IT Shop > Basic configuration data > Mail templates > Predefined category.

Related topics

Bulk delegation notifications

You have the option to delegate all your responsibilities to one person in the Web Portal. If you have a lot of responsibilities, it is possible that not all the delegations are carried out. A delegator can send a notification to themselves if an error occurs.

To send a notification if bulk delegation fails

  • In the Designer, set configuration parameter QER | ITShop | MailTemplateIdents | InformRequestorAboutMassDelegationErrors.

    By default, a notification using the Delegation - mass delegation errors occurred mail template is sent.

TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter in the Designer.

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