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Identity Manager 9.0 LTS - Process Monitoring and Troubleshooting Guide

About this guide Monitoring handling of processes Support for error localization in One Identity Manager Configuring logs in One Identity Manager One Identity Manager configuration files

Updating views in the Job Queue Info

To update the views in the Job Queue Info, choose F5. If the view focus is on a base object then the whole display is updated and the hierarchy tree is closed. This update refreshes the contents of all views.This update also refreshes the contents of other views.

The views can only ever display a snap-shot of the queue because the contents of the Job queue is continually changing. Therefore, when a node is opened or the view is updated, the necessary information may have already been deleted from the Job queue. If this is the case, the corresponding entry in the hierarchical display is deleted or the corresponding element is not shown.

Changing the column configuration in the Job Queue Info program

In some of the program views, you can specify which columns are to be displayed.

To specify which columns to display

  • Select a node in the hierarchical display and select Configure columns from the context menu.

    Select the columns you want to display by moving through the list and accepting with the arrow buttons, then change the order in which they are displayed.

To change the width of the columns on display

  • Double-click a column boundary to optimize the column width.

  • Use Shift + double-click for a column boundary to optimize the width of all columns.

Changing program settings in the Job Queue Info

The Job Queue Info's general configuration settings are defined in the Manager.exe.config configuration file. Valid global configuration settings can also be defined through the Global.cfg global configuration file in One Identity Manager's own format. The configuration files are stored in the program directory. For more information, see One Identity Manager configuration files.

To change the program settings

  • In the Job Queue Info, select the Database > Settings menu.

You can find the program settings for the user configuration in the One Identity Manager database.

Language settings
  • Language: Language used for formatting data, such as date formats, time formats, and number formats.

  • Other user interface language:Language for the user interface. The initial program login uses the system language for the user interface. Changes to the language settings take effect after the program has been restarted.The language is set globally for all One Identity Manager programs, which means the language setting does not have to be configured for each program individually.

Database queries
  • Result limit: Number of entries to load and display for processes or process steps.

  • Polling interval: Number of seconds between queries. The views are updated at the end of every interval. If the value is 0, the views are not updated. In this case, use F5 to update.

Server state
  • Job servers HTTP port: HTTP port at which the One Identity Manager Service operates for polling the server state of the Job server. The default value is port 1880.

  • Status query timeout (s): Maximum duration of a status query. Job servers that do not respond within this time limit are considered unavailable.

Process history
  • Only show processes with errors: Limits the process history display to processes with errors. The setting does not effect how the process history is recorded, only how it is displayed.

Creating and using Job queue filters

Use filters if you frequently run specific search queries in the Job queue (JobQueue table). You can create your own (private) filters or public filters.

NOTE: To create, edit, and delete public filters, the user requires the Option to define, modify, and delete public filters. program function. (Common_PublicFilterDefine).

To create Job Queue Info filters

  1. In the Job Queue Info, select the Filter > Define filter menu item.

  2. In the Define a filter dialog, in the Filter method pane, select your preferred filter method. Custom filters allow you to run the following searches:

    • Wildcard: Search for a string using wildcards.

    • SQL: Search for entries with a SQL condition.

  3. In the Filter parameter pane, define the search pattern.

    • Enter the search pattern for the Wildcard filter method. You can use * as a wildcard in the search pattern.


      Pattern* - searches for all entries whose display value starts with the Pattern string

      *Pattern - searches for all entries whose display value ends with the Pattern string

      *Pattern* - searches for all entries whose display value contains the Pattern string

      Pattern - searches for all entries whose display value matches the Pattern string

    • Enter a condition for the SQL filter method. Enter the condition as a valid database query WHERE clause. You can enter the database queries as a SQL query directly or compile the database queries with a wizard. Use the Expert view or Simple view button to switch to the appropriate view.

  4. To save the filter, enter a name and a description for the search filter in the Save filter pane and click Save.

  5. (Optional) To make the filer available to all users

    1. Click Publish.

    2. Confirm the security prompt with Yes.

  6. To apply a filter, click Filter.

To use a saved filter in the Job Queue Info

  1. In the Job Queue Info, select the Filter > Define filter menu item.

  2. Double-click the search filter in the Saved filters pane.

  3. Click Filter.

To publish a saved filter in the Job Queue Info

  1. In the Job Queue Info, select the Filter > Define filter menu item.

  2. Double-click the search filter in the Saved filters section.

  3. Click Publish.

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