Chat now with support
Chat with Support

Identity Manager 9.1 - Administration Guide for Connecting to Starling Connect Using Starling Connect Connector

Creating a sync project and running the initial sync

To create a synchronization project:

  1. Ensure that all the prerequisites for SCC are configured.

  2. Open the Synchronization Editor.
  3. Click Start a new synchronization project.
  4. Choose Starling Connect Connector as the Target system.
  5. Click Next until the Connect to System wizard page.
  6. Enter the credentials for the system user.
  7. Click Connect.
  8. Click Next.
  9. Click Test to validate the Starling Hybrid Subscription credentials.

  10. Select the appropriate connector from the drop down list. Click Next.

  11. In the Endpoint configuration section, enter the URLs for the SCIM end points.

    NOTE: The SCIM default is used as there is no URL.

    Table 1: End Point Configuration




    End point for accessing the schema information for the cloud application.


    End point for accessing resource information for the cloud application, for example groups or user accounts.

    Supported service options

    End point for accessing the service provider information for the cloud application

    To test the connection at the specified end points, click Test.
    The connection will be automatically validated against the default endpoints.


    • The Endpoints can be modified if required.
    • On successful endpoint validation, the Next button is enabled.

  12. Click Next.
  13. Enter a unique display name for the cloud application on the Display name page.

    NOTE:You can use display names to differentiate between the cloud application in One Identity Manager tools. Display names cannot be changed later..

  14. On the last page of the system connection wizard, you can save the connection data locally and finish the system connection configuration.

    • Set the Save connection data on local computer option to save the connection data. This can be reused when you set up other synchronization projects.

    • Click Finish to end the system connection wizard and return to the project wizard.

  15. On the One Identity Manager Connection tab, test the data for connecting to the One Identity Manager database. The data is loaded from the connected database. Reenter the password.

    NOTE: If you use an unencrypted One Identity Manager database and have not yet saved any synchronization projects to the database, you need to enter all connection data again. This page is not displayed if a synchronization project already exists.

  16. The wizard loads the target system schema. This may take a few minutes depending on the type of target system access and the size of the target system.

  17. Select a project template on the Select project template page that you want to use for setting up the synchronization configuration.

    NOTE: A default project template ensures that all required information is added in One Identity Manager. This includes mappings, workflows and the synchronization base object. If you do not use a default project template you must declare the synchronization base object in One Identity Manager yourself. Use a default project template for initially setting up the synchronization project. For custom implementations, you can extend the synchronization project with the Synchronization Editor.

  18. On the Restrict target system access page, you can specify how the system access must work. You have the following options:

    Table 2: Specify target system access

    Project template


    Read-only access to target system.

    Specifies whether a synchronization workflow is only to be set up for the initial loading of the target system into the One Identity Manager database.

    The synchronization workflow has the following characteristics:

    • Synchronization is in the direction of One Identity Manager.
    • Processing methods in the synchronization steps are only defined for synchronization in the direction of One Identity Manager.
    Read/write access to target system. Provisioning available.

    Specifies whether a provisioning workflow is to be set up in addition to the synchronization workflow for the initial loading of the target system.

    The provisioning workflow displays the following characteristics:

    • Synchronization is in the direction of the Target system.
    • Processing methods are only defined in the synchronization steps for synchronization in the direction of the Target system.
    • Synchronization steps are only created for such schema classes whose schema types have write access.
  19. Select the synchronization server to execute synchronization on the Synchronization server page.

    If the synchronization server is not declared as a Job server in the One Identity Manager database yet, you can add a new Job server.

    1. Click + to add a new Job server.

    2. Enter a name for the Job server and the full server name conforming to DNS syntax.

    3. Click OK.

      The synchronization server is declared as Job server for the target system in the One Identity Manager- database.

      NOTE: After you save the synchronization project, ensure that this server is set up as a synchronization server.

  20. To close the project wizard, click Finish.

    This creates and allocates a default schedule for regular synchronization. Enable the schedule for regular synchronization.

    The synchronization project is created, saved and enabled immediately.

    NOTE: If you do not want the synchronization project to be activated immediately, disable the Activate and save the new synchronization project automatically option. In this case, save the synchronization project manually before closing the Synchronization Editor.


    NOTE: The connection data for the target system is saved in a variable set and can be modified under Configuration | Variables in Synchronization Editor.


This section describes the troubleshooting procedure for Starling Connect Connector module.

Starling Connect Connector uses the Starling Hybrid Subscription integrated with SCIM Connector capabilities to validate Starling Connect Subscription and the connector endpoints. In case of any failures during the configuration, follow the below steps to troubleshoot.

To trouble the Starling Connect Connector:

  1. Check if the starling hybrid subscription is configured properly.

    NOTE:If you have not committed the changes to the One Identity Manager Database via the designer tool when you reconfigured or updated the Starling Hybrid Subscription, it will result in a connection failure. This is because the old configuration would still exist in the database. You must reconfigure the Starling Hybrid Subscription and commit the changes to the One Identity Manager Database via the designer tool.

  1. Check if SCIM is enabled in the job server function.
  2. Check the Synchronization Editor Logs in the client machine for detailed error.

About us

One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing your IAM challenges with on-premises, cloud and hybrid environments.

Contacting us

For sales and other inquiries, such as licensing, support, and renewals, visit

Technical support resources

Technical support is available to One Identity customers with a valid maintenance contract and customers who have trial versions. You can access the Support Portal at

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to videos at
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product
Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating