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Identity Manager On Demand Hosted - Web Portal User Guide

General tips and getting started Requests
Setting up and configuring request functions Requesting products Saved for Later list Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals
Attestation Compliance Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my business roles Managing my identities Managing my cost centers Managing my locations Managing my system entitlements Managing my system roles
Delegating tasks Ownerships
Managing data
Managing identities Managing user accounts Managing system entitlements Managing departments Managing locations Managing cost centers Managing business roles Managing system roles
Appendix: Attestation conditions and approval policies from attestation procedures

Pending requests

Many requests go through a manual approval process in order to ensure the correct assignment of products. If the request requires approving or denying, the request classifies as pending and as approver you can make the approval decision. If you need more information to make an approval decision, you can submit an inquiry, add more approvers, or reroute the request.

Detailed information about this topic

Displaying pending requests

If you are the approver of certain products and identities request these products, you can display the requests. Then you can make approval decisions about the pending requests (see Approving and denying requests).

To display pending requests

  1. In the menu bar, click Requests > Pending requests.

    This opens the Pending Requests page.

  2. (Optional) To display details of a pending request, click Details next to the request whose details you want to see.

Approving and denying requests

If you are the approver of a particular product and an identity makes a request for this product, you can grant or deny approval for the request. If you approve a request, the product is available to the identity.

To make an approval decision about a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, perform one of the following actions:

    • To approve a request, click Approve next to the request.

    • To deny a request, click Deny next to the request.

    TIP: To approve or deny multiple requests, in the table, select the check boxes next to the products and, below the table, click Approve or Deny.

  4. (Optional) On the Approve Request/Deny Request page, perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. (Optional) In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  5. (Optional) To specify a validity period for the requested product, perform the following actions:

    1. In the Valid from field, specify from when the products are is valid.

    2. In the Valid until field, specify until when the product is valid.

  6. Click Save.

Related topics

Approving pending requests from newly created Active Directory groups

Identities can create Active Directory groups by requesting the New Active Directory security group or the New Active Directory distribution group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.

To approve a request to create a new Active Directory group

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click Approve next to the request for a new Active Directory group.

  3. In the Approve Request section, enter additional information about the new group:

    • Name: Enter a name for the group.

    • Group scope: Select the scope that specifies the range of the group's usage within the domain or forest. The group's scope specifies where the group is allowed to issue permissions. You can select one of the following group scopes:

      • Global group: Global groups can be used to provide cross-domain authorizations. Members of a global group are only user accounts, computers, and groups belonging to the global group’s domain.

      • Local: Local groups are used when authorizations are issued within the same domain. Members of a domain local group can be user accounts, computers, or groups in any domain.

      • Universal: Universal groups can be used to provide cross-domain authorizations available. Universal group members can be user accounts and groups from all domains in one domain structure.

    • Container: Click Assign/Change and select a container for the group.

  4. (Optional) To specify a validity period for the Active Directory group, perform the following actions:

    1. In the Valid from field, specify as from when the Active Directory groups are valid.

    2. In the Valid until field, specify until when the Active Directory groups are valid.

  5. (Optional) Perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. (Optional) In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics
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