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One Identity Safeguard for Privileged Passwords 7.1 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Home Privileged access requests Appliance Management
Appliance Backup and Retention Certificates Cluster Enable or Disable Services External Integration Real-Time Reports Safeguard Access Appliance Management Settings
Asset Management
Account Automation Accounts Assets Partitions Discovery Profiles Tags Registered Connectors Custom platforms
Security Policy Management
Access Request Activity Account Groups Application to Application Cloud Assistant Asset Groups Entitlements Linked Accounts User Groups Security Policy Settings
User Management Reports Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP and SPS join guidance Appendix C: Regular Expressions About us

Taking action on a session request

The actions a user authorized to request access to a privileged session can take depends on the state of the request and the client interface you are using.

To take action on a session request

  1. From the web client, click My Requests.
  2. Search to find what you need. For more information, see Search box.
  3. Click Filters to filter by the status.
    • All: Requests in all states.
    • Available: Approved requests that are ready (that is, a session that can be launched).
    • Pending Approval: Requests that are waiting for approval.
    • Approved: Requests that have been approved, but the check out time has not arrived.
    • Revoked: Approved requests retracted by the approver.
      • The approver can revoke a request after it is available.
      • When a user with Security Policy Administrator permissions revokes a live session, the active session is closed.
    • Expired: Requests for which the Checkout Duration has elapsed.
    • Denied: Requests denied by the approver.
  4. Depending on the type of request, additional information may be available by clicking the tile.
  5. You can take the following actions on session requests, depending on the state.
    • Available request: If the password or SSH key changes while you have it checked out, and your current request is still valid, select either Copy or Show again to obtain the new password or SSH key, if enabled by your Administrator.
      • For SSH and RDP accounts:
        • The Start RDP Session/Start SSH Session options are available only if enabled by user preferences. Click to launch the SSH client or RDP connection. For more information, see Launching the SSH client or Launching an RDP session.
        • Click  Check-In to complete the check out process once you have ended your session.
        • In addition, you can use the following buttons to view or copy information into the dialog that contains the credentials needed to launch the session.
          • Click  Copy to check out and copy the credential.
          • Click Show to check out the credential and view the credential.
      • For telnet or TN3270/TN5250 over telnet accounts, the fields needed are based on the terminal service application in use:
        • For a terminal service application that uses an inband connection string (like telnet), click  Copy to copy the Hostname Connection String and check out the password or SSH key. Then, paste the information in the log in screen.
        • If the terminal service application requires more information for log in (for example, TN3270/TN5250 over telnet):
          • Click Show to display values that may include Vault Address (the SPP address), a one-time Token, Username, Asset, and Sessions Module (the SPS address).
          • Click  Copy by any of the values to copy a single value. Or, you can click  Copy at the right of all values to copy the entire the connection string, if that is required by your terminal service application.
          • Paste the necessary information into your terminal service application.
        • Click  Check-In Request to complete the password or SSH key check out process. This makes the session request available to reviewers.
        • Click Hide to conceal the information from view.
    • Approved: Select  Cancel Request to remove the request. A session request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.
    • Pending: Click  Cancel Request to remove the request.
    • Revoked:
      • Click Resubmit to request the password or SSH key again.
      • Click  Remove Request to delete the request from the list.
    • Expired: Click  Remove Request to delete the request from the list.
    • Denied:
      • Click Resubmit to request the password or SSH key again.
      • Click  Remove Request to delete the request from the list.

Approving a session request

Depending on how the Security Policy Administrator configured the policy, a sessions request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved.

You can configure Safeguard for Privileged Passwords to notify you of an access request that requires your approval. For more information, see Configuring alerts.

To approve or deny a session request

Click Approvals on the left of the page to manage approvals. On the Approvals page, you can:

  • View details by selecting a request then looking at the details display on the right of the page.
  • Approve one or more request: Select the requests. Then, click Approve all selected requests to approve all the requests you selected. Optionally, enter a comment.
  • Deny one or more request: Select the requests. Then, click Deny all selected requests to deny all the requests you selected. Optionally, enter a comment.
  • Change the columns that display: Click and select the columns you want to see. You can select columns including:
    • Action: Displays Approve only this request and Deny only this request.
    • Requester / Status: Displays the user name and the status of the approval (for example, Pending 1 approval).
    • Asset / Access Type: Displays the name of the asset and the type of access (for example, Password, SSH Key, RDP, SSH, or Telnet).
    • Account: Displays the managed account name.
    • Ticket Number: Displays the ticket number, if required.
    • Requested For: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
  • Search: For more information, see Search box.

Launching the SSH client

Once an SSH session request becomes available, the requester can launch the SSH client to start the session.

To launch the SSH client to begin your session then close your session

  1. If the User Supplied option is selected in the policy, you will be prompted to enter your user credentials. After entering the requested credentials, click Apply. This will retrieve the information (for example, Hostname Connection String) required to launch the SSH client.

  2. Click the Start SSH Session button associated with the asset name. In the web client, a session will launch if you have an application registered (ssh:// for SSH protocol).

    NOTE: The Start SSH Session options are available only if enabled by user preferences.

  3. In the SSH client, run the commands or programs on the target host.

    If there is no activity in an open session for about 10 minutes, the session will be closed. However, as long as the request is in an Available state, you can launch the session again to resume your tasks.

  4. Once you are completed, log out of the target host and select Check in to complete the session request process.

Launching an RDP session

Once an RDP session request becomes available, the requester can launch the remote desktop connection to start the session.

To launch a remote desktop connection

  1. If the User Supplied option is selected in the policy, you will be prompted to enter your user credentials. After entering the requested credentials, click Apply. This will retrieve the information (for example, Username Connection String) required to launch the remote desktop session.

  2. In the web client:

    NOTE: The Start RDP Session option is available only if enabled by user preferences.

    • If you have an application registered (rdp:// for RDP sessions), you can click the Start RDP Session button associated with the asset name then click Connect. See KB 313918 for details on application registration. A password must be entered and we recommend sg. A blank password will cause the session to fail.
    • If you do not have an application registered, download the RDP launch file instead of using the Start RDP Session button. A password must be entered and we recommend sg. A blank password will cause the session to fail.

Begin your RDP session and close the session

  1. In the remote desktop session, run the commands or programs on the target host.
    If there is no activity in an open session for about 10 minutes, the session will be closed. However, as long as the request is in an Available state, you can launch the session again to resume your tasks.

  2. Once you are completed, log out of the target host and select Check in to complete the session request process.

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