立即与支持人员聊天
与支持团队交流

Active Roles 8.1.2 - Console User Guide

Introduction Getting started User or service account management Group management Computer account management Organizational Unit management Contact management Exchange recipient management

Viewing or changing the properties of a Unified Messaging-enabled user

You can use Active Roles to view or configure the Unified Messaging (UM) properties of a user who is enabled for UM. When you change a user’s UM properties, you can control the user’s access to various UM features. For example, you can enable or disable Automatic Speech Recognition (ASR) or fax receiving.

To view or change the UM properties of a UM-enabled user

  1. Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:

    1. In the Active Roles Console:

      1. Right-click the user, then click Properties.

      2. In the Properties dialog, click the Mailbox Features tab.

      3. On the Mailbox Features tab, click Unified Messaging, then click Properties.

    2. In the Web Interface:

      1. Click the user, then click the Exchange Properties command.

      2. On the Exchange Properties page, click the Mailbox Features tab.

      3. On the Mailbox Features tab, click Unified Messaging, then click Properties.

  2. Use the Unified Messaging Properties dialog to view or change the following properties of the UM-enabled user:

    • UM Mailbox Status: This area shows the UM lockout status of the user’s mailbox. Normally, the status is listed as Not locked out. The status of Locked Out indicates that the user is locked out of UM due to a number of attempts to enter an incorrect UM PIN in Outlook Voice Access.

    • Unified Messaging mailbox policy: This field shows the name of the UM mailbox policy associated with the UM-enabled user.

    • UM extensions: This box displays the extension number and the Session Initiation Protocol (SIP) or E.164 address that are assigned to the UM-enabled user. The contents of this box depends upon the dial plan of the user’s UM mailbox policy. With a Telephone Extension dial plan, only the extension number configured for the user appears in this box. With a SIP dial plan, the extension number and SIP address are listed. With an E.164 dial plan, the extension number and E.164 address are listed.

    • Enable for Automatic Speech Recognition: When selected, this option indicates that the UM-enabled user can access the mailbox by means of Automatic Speech Recognition (ASR). This option is selected by default, which allows the user to use voice commands when accessing the mailbox via Outlook Voice Access. Even if enabled for ASR, the user must still use the keypad to enter the extension number and PIN.

    • Allow UM calls from non-users: When selected, this option allows incoming calls from unauthenticated callers through an auto attendant to be transferred to the UM-enabled user. By default, this option is selected, allowing callers from outside your organization to be transferred to the user inside the organization.

      If this option is not selected, then an external caller who tries to transfer to the user receives the following response from the UM system: “I'm sorry, I am unable to transfer the call to this user.” The caller is then transferred to the operator configured on the auto attendant.

      This option does not affect callers who have signed in to their mailbox using Outlook Voice Access and are sending a voice message to the user.

    • Allow the user to receive faxes: When selected, this option allows the UM-enabled user to receive incoming faxes. By default, this option is selected. Unselect it if you do not want the user to receive incoming faxes.

      This option is also configured on UM dial plans. If you select this option for a UM-enabled user, but the dial plan is configured to disallow fax receiving, the UM-enabled user is unable to receive faxes.

    • Allow diverted calls without a caller ID to leave a message: When selected, this option indicates that, for diverted calls without a caller ID, the caller is allowed to leave a message in the user’s mailbox. By default, this option is selected, which makes it possible for the UM-enabled user to accept anonymous calls.

    • Allow users to configure call answering rules: When selected, this option allows the UM-enabled user to create personal auto attendants. This option is available to users with mailbox on a server running an Exchange instance which does not hold the role of a UM server. If this option is disabled on the UM dial plan or on the UM mailbox policy, it is not available to UM-enabled users associated with that UM mailbox policy.

    • Personal operator extension: Use this field to specify the operator extension number for the user. This enables incoming calls for the UM-enabled user to be forwarded to the extension number that you specify in this field. By default, an extension number is not configured. The range for the extension number is from 1 through 20 characters.

      Other types of operator extensions can be configured on dial plans and auto attendants. However, those extensions are normally meant for company-wide receptionists or operators. The personal operator extension setting could be used when an administrative assistant or personal assistant answers incoming calls before they are answered by the user.

Resetting the Unified Messaging PIN for a UM-enabled user

When a Unified Messaging-enabled (UM-enabled) user is locked out of the mailbox because of a number of attempts to enter an incorrect UM PIN in Outlook Voice Access, or the user forgot the PIN, you can use Active Roles to reset the user’s PIN. When you reset a user’s PIN, you can configure UM to automatically generate a PIN or you can manually specify the PIN. The new PIN is e-mailed to the user. If you prefer, you can specify additional PIN options when resetting the user’s PIN.

To reset the Unified Messaging PIN for a UM-enabled user

  1. Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:

    • In the Active Roles Console:

      1. Right-click the user, then click Exchange Tasks.

      2. Follow the steps in the Exchange Task wizard.

      3. On the Available Tasks page, click Reset Unified Messaging PIN, then click Next.

    • In the Web Interface, click the user, then click the Reset Unified Messaging PIN command.

  2. On the Reset Unified Messaging PIN page, complete the following fields:

    • Automatically generate PIN to access Outlook Voice Access: Select this option to automatically generate a new PIN for the UM-enabled user. This is the default setting. If you select this option, a PIN is automatically generated based on the PIN policies configured on the user’s UM mailbox policy. The automatically generated PIN will be sent in an email message to the user’s mailbox.

    • Manually specify PIN: Select this option to manually specify a new PIN for the UM-enabled user. The PIN you specify with this option will be sent in an email message to the user’s mailbox.

      The PIN must comply with the PIN policies configured on the user’s UM mailbox policy. For example, if the UM mailbox policy is configured to accept only PINs that contain five or more digits, you must specify a PIN at least five digits long.

    • Require user to reset PIN on first telephone logon: Select this check box to force the user to reset the UM PIN the first time that the user accesses the UM system from a telephone.

      TIP: To help protecting mailbox data, One Identity recommends selecting this option, as changing the PIN after the first login is a security best practice.

    • Require user to reset PIN at first logon: Select this check box to force the user to change the UM PIN the first time that the user accesses the UM system from a telephone after you reset the PIN.

      TIP: To help protecting mailbox data, One Identity recommends selecting this option, as changing the PIN after the first login is a security best practice.

  3. Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:

    • In the Active Roles Console, click Next and wait while Active Roles performs the task. Then, click Finish to complete the wizard.

    • In the Web Interface, click Finish and wait while Active Roles performs the task.

Disabling Unified Messaging for a user

You can disable Unified Messaging (UM) for a UM-enabled user, so that the user cannot use the UM features of Microsoft Exchange Server. However, even if UM is disabled for a user, its UM settings are kept, so you can reenable them later at any time.

To disable Unified Messaging for a user by using the Active Roles Console

  1. Right-click the user, then click Exchange Tasks.

  2. Follow the steps in the Exchange Task wizard.

  3. On the Available Tasks page in the Exchange Task wizard, click Disable Unified Messaging, then click Next.

    NOTE: This setting appears only for users who have UM enabled.

  4. On the Disable Unified Messaging page in the Exchange Task wizard, click Next to confirm that you want to disable UM for the user.

  5. Wait while Active Roles performs the task.

  6. Click Finish on the completion page of the wizard.

TIP: You can also disable UM for a UM-enabled user via the Active Roles Web Interface. To do so, in the Web Interface, click the user, then click Disable Unified Messaging. As with the Exchange Task wizard in the Active Roles Console, the Disable Unified Messaging command only appears for users who have UM enabled.

相关文档

The document was helpful.

选择评级

I easily found the information I needed.

选择评级