Master Account tab
Use the Master Account tab to view or change information about the master account for the linked mailbox. This tab is available only for linked mailboxes. For instructions on how to create a linked mailbox, see Creating a linked mailbox.
Linked mailboxes are mailboxes that are accessed by users in a separate, trusted forest. Linked mailboxes may be necessary for organizations that choose to deploy Exchange in a resource forest. The resource forest scenario allows an organization to centralize Exchange in a single forest, while allowing access to the Exchange organization with user accounts in one or more trusted forests. The linked master account is the user account that will be used to access the linked mailbox.
From the Master Account tab you can view the current master account or choose a different master account for the linked mailbox. Click Browse next to the Linked master account box and then use the Select Objects dialog to select the user account you want to be used to access this linked mailbox. Select a user account from a forest or domain trusted by the forest or domain where Exchange is deployed.
Mailbox Sharing tab
Use the Mailbox Sharing tab to view or change information about the users who have full access to the shared mailbox. This tab is available only for shared mailboxes. For instructions on how to create a shared mailbox, see Creating a shared mailbox.
Shared mailboxes are generally configured to allow login access for multiple users. Although it is possible to grant additional users, the login rights to any mailbox type, shared mailboxes are dedicated for this functionality. The user account that is associated with a shared mailbox must be a disabled account. From this page, you can grant permissions to all users that require access to the shared mailbox.
From this tab, you can view or change a list of mailbox users. These are the users who can log on to the shared mailbox and have full access to the mailbox contents. They can use the mailbox to send and receive messages, manage contacts, schedule meetings, and maintain a task list. You can add or remove mailbox users:
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Click Add on the Mailbox Sharing tab and then use the Select Objects dialog to select the users you want to have full access to the shared mailbox.
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If you want a certain user to no longer have access to the shared mailbox, select that user from the Mailbox users list and click Remove.
Managing Unified Messaging users
You can use Active Roles to configure Unified Messaging users. Unified Messaging is a technology in Microsoft Exchange Server that combines voice messaging and email messaging into one store, accessible from a telephone and a computer. Unified Messaging puts all email and voice messages into one Exchange mailbox that can be accessed from many different devices. Once a user has an Exchange mailbox, you can configure the user for Unified Messaging. This can be accomplished by using the Active Roles Console or Web Interface.
Enabling a user for Unified Messaging
When you enable a user for Unified Messaging (UM), Active Roles applies a default set of UM properties to the user, so that the user can use UM features. You have the option to add a Session Initiation Protocol (SIP) or E.164 address for the user. However, the user must still have an extension number configured.
You can configure the extension number automatically or manually when enabling the user for UM. An extension number is required for each UM-enabled user associated with a telephone extension, SIP Uniform Resource Identifier (URI), or E.164 dial plan. The extension number must be the correct number of digits, as specified in the UM dial plan for the UM mailbox policy. If the user is associated with an E.164 dial plan, you can manually configure an E.164 address for the user when you are enabling the user for UM. If you associate a user to a SIP URI or E.164 dial plan, you must manually enter an extension number and the SIP or E.164 address for the user.
To enable a user for Unified Messaging
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Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:
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In the Active Roles Console:
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Right-click the user, then click Exchange Tasks.
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Follow the steps in the Exchange Task wizard.
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On the Available Tasks page, click Enable Unified Messaging, then click Next.
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In the Web Interface, click the user, then click the Enable Unified Messaging command.
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On the Unified Messaging Mailbox Policy page, complete the following field:
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Unified Messaging mailbox policy: Click Browse and select the UM mailbox policy that you want to associate with the user mailbox.
UM mailbox policies define settings such as PIN policies and dialing restrictions. Each UM-enabled user must be associated with a certain UM mailbox policy.
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Click Next.
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On the Unified Messaging PIN page, complete the following fields:
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Automatically generate PIN to access Outlook Voice Access: Select this option to automatically generate a new PIN for the UM-enabled user. This is the default setting. If you select this option, a PIN is automatically generated based on the PIN policies configured on the user’s UM mailbox policy. The automatically generated PIN will be sent in an email message to the user’s mailbox.
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Manually specify PIN: Select this option to manually specify a new PIN for the UM-enabled user. The PIN you specify with this option will be sent in an email message to the user’s mailbox.
The PIN must comply with the PIN policies configured on the user’s UM mailbox policy. For example, if the UM mailbox policy is configured to accept only PINs that contain five or more digits, you must specify a PIN at least five digits long.
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Require user to reset PIN on first telephone logon: Select this check box to force the user to reset the UM PIN the first time that the user accesses the UM system from a telephone.
TIP: To help protecting mailbox data, One Identity recommends selecting this option, as changing the PIN after the first login is a security best practice.
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Click Next.
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On the Extension Configuration page, complete the following fields:
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Automatically-generated mailbox extension: Select this option if you want the extension number for the user’s mailbox to be automatically generated from the telephone number specified in Active Directory. This option is selected by default if the user’s UM mailbox policy is associated with a Telephone Extension dial plan; otherwise, the option is unavailable. The automatically generated extension will be sent in an e-mail message to the user’s mailbox.
The automatically generated extension will comply with the number of digits specified on the dial plan for the user’s UM mailbox policy. For example, if the dial plan is configured to use 5-digit extension numbers, the UM server will take the last 5 digits of the user’s telephone number and use those digits as the user’s mailbox extension.
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Manually-entered mailbox extension: Select this option if you want to manually specify the extension number for the user’s mailbox. The extension number you specify with this option will be sent in an email message to the user’s mailbox.
The extension must comply with the number of digits specified on the dial plan for the user’s UM mailbox policy. For example, if the dial plan is configured to use 5-digit extension numbers, you should specify an extension containing exactly 5 digits.
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Automatically-generated SIP resource identifier: Select this option if you want the SIP resource identifier or SIP address for the user’s mailbox to be automatically generated. If Microsoft Office Communications Server is deployed in your organization, then the user’s SIP address is taken from the msRTCSIP-PrimaryUserAddress attribute in Active Directory. If this attribute is not populated, the user’s primary SMTP address will be used for the SIP address, such as sam.smith@company.com.
This option is available only if the user’s UM mailbox policy is associated with a SIP URI dial plan. This option will be unavailable if the user’s UM mailbox policy is associated with a Telephone Extension or E.164 dial plan.
This option also requires that you manually enter a mailbox extension for the user. This extension number is used when the user accesses the mailbox via Outlook Voice Access. The number of digits in the extension number must match the number of digits configured on the SIP URI dial plan for the user’s UM mailbox policy.
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Manually-entered SIP resource identifier: Select this option if you want to manually enter the SIP or E.164 address for the user. This option is available if the user’s UM mailbox policy is associated with either a SIP URI or E.164 dial plan. This option will be unavailable if the user’s UM mailbox policy is associated with a Telephone Extension dial plan.
If the user’s UM mailbox policy is associated with an E.164 dial plan, you have to enter an E.164 address for the user. The address must be in the correct E.164 format, such as +14275551234. If the user’s UM mailbox policy is associated with a SIP URI dial plan, you have to enter a SIP address for the user. The address must be in the correct format, such as sam.smith@company.com.
This option also requires that you manually enter a mailbox extension for the user. This extension number is used when the user accesses the mailbox via Outlook Voice Access. The number of digits in the extension number must match the number of digits configured on the dial plan for the user’s UM mailbox policy.
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Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:
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In the Active Roles Console, click Next and wait while Active Roles performs the task. Then, click Finish to complete the wizard.
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In the Web Interface, click Finish and wait while Active Roles performs the task.
After you have enabled a user for UM, you may also want to view or change the UM-related properties of that user. For more information, see Viewing or changing the properties of a Unified Messaging-enabled user.
