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One Identity Safeguard for Privileged Sessions 7.0.4 LTS - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers and operating systems The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving Using plugins Forwarding data to third-party systems Starling integration
User management and access control Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received Using UPN usernames in audited SSH connections
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) using an RD Gateway

The following describes what happens when a client connects a server through One Identity Safeguard for Privileged Sessions (SPS) using a Remote Desktop Gateway (or RD Gateway), and how the different configuration options and policies of SPS affect this process. For details on the configuration process, see Using One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway.

  1. The client connects to port 443 of the Remote Desktop Gateway configured in the Remote Desktop software. The address of the Remote Desktop Gateway is an alias IP address of SPS. To process the connection request, SPS must have a Connection policy that is configured to handle RDP connection requests on the alias IP, and that has the Act as a Remote Desktop Gateway option enabled.

  2. The client authenticates on Remote Desktop Gateway (that is, on SPS). Technically, this is an inband gateway authentication on the Domain Controller of SPS's domain (SPS must be the member of a domain, for details, see Network Level Authentication (NLA) with domain membership). The username used in this authentication step is referred to as the Gateway username and is used to determine the Gateway group memberships of the user.

  3. The client tries to connect to the server. From this point on, this connection is processed as described in Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) using RDP.

Archive and backup concepts

You can export, backup and save various types of data from One Identity Safeguard for Privileged Sessions (SPS), and it also creates log files, dumps and bundles to help the Support Team in troubleshooting errors.

Figure 12: Archive and backup concepts

The following sections describe these in detail:

Configuration export

The configuration of One Identity Safeguard for Privileged Sessions (SPS) can be exported to your local machine from the Basic Settings > System > Export configuration page. The configuration export in itself is always a one-time action that cannot be configured in policies. However, the system backup (System backup), that contains the configuration export in addition to other items, can be configured as a scheduled policy and is saved to a backup server.

The exported file is a gzip-compressed archive. On Windows platforms, it can be decompressed with common archive managers such as the free 7-Zip tool.

The name of the exported file is <hostname_of_SPS>-YYYMMDDTHHMM.config, the -encrypted or -gpg suffix is added for password-encrypted and GPG-encrypted files, respectively. Because the configuration export contains highly sensitive information, it is strongly suggested that you use encryption when generating the export.

For details on how to export the configuration of SPS, see: Exporting the configuration of SPS.

The configuration export is used for

  • Manually archiving the configuration.

  • Reinstalling a SPS machine and restoring its configuration.

  • Migrating the configuration of an already installed SPS to a freshly installed SPS of the same version and therefore creating a machine with an identical configuration.

The configuration export contains the following

  • Configuration XML file

  • Every change of the configuration of SPS. You can also access these changes at Users & Access Control > Configuration History in a search interface.

  • Certificates, for example:

    • CA certificates

    • TSA certificates

    • Signing CA

  • Stored key files, for example:

    • Trusted keys

    • User keys

    • RDP5 RSA key

  • User Preferences that are configured at User Menu > Preferences.

  • Certificates and corresponding private keys in your private keystore that are configured at User Menu > Private Keystore . Only the content of the Permanent keystore is exported.

  • Custom Report Logo configured at Reporting > Create & Manage Reports.

  • Plugins and any data persisted by plugins.

  • Local Credentials Store (the SQLite database) configured at Policies > Credential Stores.

System backup

The system backup contains the configuration export in addition to other items. It can be configured as a scheduled policy and is saved to a backup server.

Because the configuration export, which is part of the system backup contains highly sensitive information, it is strongly suggested that you use encryption when generating the export. For details on encrypting the configuration export part, see: Encrypting configuration backups with GPG.

For details on how to perform a system backup of One Identity Safeguard for Privileged Sessions (SPS), see: Creating configuration backups. It is a two-step process:

  1. Create a backup policy at Policies > Backup & Archive/Cleanup > Backup policies.

  2. Assign that policy to the system backup at Basic Settings > Management > System backup > System backup policy.

    Select Encrypt configuration.

For details on how to restore the configuration and data of SPS from a complete backup, for example, after a hardware replacement, see: Restoring SPS configuration and data.

The system backup is used for

  • Recovery in case of errors.

The system backup contains the following

  • config directory:

    One configuration export file per scheduled backup.

  • db directory:

    A database dump from SPS's connection metadata database, one .sql file overwritten with the actual dump on a daily basis.

  • reports directory:

    The scheduled daily, weekly, monthly system reports that are accessible at Reporting > Download reports are saved in .pdf files.

  • rrd directory:

    The output files of the internal system monitoring tool (Munin). These are the files that are used in generating graphs/charts on the Basic Settings > Dashboard page.

  • sql directory:

    The internal SQLite databases, for example metadata about the reports.

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