To display a mail template preview
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In the Manager, select the IT Shop > Basic configuration data > Mail templates category.
The result list shows all the mail templates that can be used for IT Shop requests.
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Select a mail template in the result list and run the Change main data task.
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Select the Preview task.
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Select the base object.
- Click OK.
To delete a mail template
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In the Manager, select the IT Shop > Basic configuration data > Mail templates category.
The result list shows all the mail templates that can be used for IT Shop requests.
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Select the template in the result list.
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Click in the result list.
- Confirm the security prompt with Yes.
Set up customized processes to send more email notifications within a request. For more information, see the One Identity Manager Configuration Guide.
You can use following events for generating processes.
Table 80: PWOHelperPWO object events
DecisionRequired |
Creating a new request. |
Remind |
Sequence of reminder intervals. |
Table 81: PersonWantsOrg object events
Granted |
Approval granted for an approval step. |
Dismissed |
Approval denied for an approval step. |
OrderGranted |
Approval granted for an entire approval procedure. |
OrderRefused |
Approval denied for an entire approval procedure. |
Escalate |
Escalation of the approval procedure. |
Canceled |
Pending request is canceled. |
Unsubscribe |
Product is unsubscribed. |
UnsubscribeGranted |
Approval of cancellation. |
Aborted |
Approval procedure halted. |
Prolongate |
Renews a product. |
ProlongateGranted |
Grants approval for renewal. |
ProlongateRefused |
Does not grant approval for renewal. |