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Identity Manager 9.0 LTS - Administration Guide for Connecting to Microsoft Exchange

Managing Microsoft Exchange environments Synchronizing a Microsoft Exchange environment
Setting up initial synchronization with Microsoft Exchange Customizing the synchronization configuration Running synchronization Tasks following synchronization Troubleshooting Ignoring data error in synchronization Pausing handling of target system specific processes (Offline mode)
Basic data for managing a Microsoft Exchange environment Microsoft Exchange structure Microsoft Exchange mailboxes Microsoft Exchange mail users and Microsoft Exchange mail contacts Microsoft Exchange mail-enabled distribution groups Microsoft Exchange dynamic distribution groups Microsoft Exchange mail-enabled public folders Extensions for supporting Exchange hybrid environments Error handling Configuration parameters for managing a Microsoft Exchange environment Default project template for Microsoft Exchange Processing methods of Microsoft Exchange system objects Microsoft Exchange connector settings

Pausing handling of target system specific processes (Offline mode)

If a target system connector is not able to reach the target system temporarily, you can enable offline mode for the target system. This stops target system specific processes from being frozen and having to be manually re-enabled later.

Whether offline mode is generally available for a target system connection is set in the base object of the respective synchronization project. Once a target system is truly unavailable, the target system connection can be switched offline and online again with the Launchpad.

In offline mode, all Job servers assigned to the base object are stopped. This includes the synchronization server and all Job servers involved in load balancing. If one of the Job servers also handles other tasks, these are not processed either.

Prerequisites

Offline mode can only be specified for a base object if certain prerequisites are fulfilled.

  • The synchronization server is not used for any other base object as a synchronization server.

  • If a server function is assigned to the base object, none of the Job servers with this server function may have any other server function (for example, update server).

  • A dedicated synchronization server must be set up to exclusively process the Job queue for this base object. The same applies to all Job servers that are determined by the server function.

To allow offline mode for a base object

  1. In the Synchronization Editor, open the synchronization project.

  2. Select the Base objects category.

  3. Select a base object in the document view and click .

  4. Enable Offline mode available.

  5. Click OK.
  6. Save the changes.

IMPORTANT: To prevent data inconsistencies, the offline phase should be kept as short as possible.

The number of processes to handle depends on the extent of the changes in the One Identity Manager database and their effect on the target system during the offline phase. To establish data consistency between the One Identity Manager database and the target system, all pending processes must be handled before synchronization can start.

Only use offline mode, if possible, for short system downtimes such as maintenance windows.

To flag a target system as offline

  1. Start the Launchpad and log in on the One Identity Manager database.

  2. Select Manage > System monitoring > Flag target systems as offline.

  3. Click Run.

    This opens the Manage offline systems dialog. The Base objects section displays the base objects of target system connections that can be switched to offline.

  4. Select the base object whose target system connection is not available.

  5. Click Switch offline.

  6. Confirm the security prompt with OK.

    This stops all the Job servers assigned to the base object. No more synchronization or provisioning Jobs are performed. The Job Queue Info program shows when a Job server has been switched offline and the corresponding tasks are not being processed.

For more information about offline mode, see the One Identity Manager Target System Synchronization Reference Guide.

Related topics

Basic data for managing a Microsoft Exchange environment

To manage a Microsoft Exchange environment in One Identity Manager, the following basic data is relevant.

  • Account definitions

    One Identity Manager has account definitions for automatically allocating mailboxes, mail users, and mail contacts to employees. You can create account definitions for every target system. If an employee does not yet have a mailbox (mail user, mail contact) in a target system, a new mailbox (mail user or mail contact) is created by assigning the account definition to an employee.

    For more information, see Account definitions for Microsoft Exchange mailboxes, mail users, and mail contacts.

  • Target system types

    Target system types are required for configuring target system comparisons. Tables with outstanding objects are maintained with the target system types and settings are configured for provisioning memberships and single objects synchronization. Target system types also map objects in the Unified Namespace.

    For more information, see Post-processing outstanding objects.

  • Target system managers

    A default application role exists for the target system manager in One Identity Manager. Assign employees to this application role who have permission to edit all Microsoft Exchange organizations in One Identity Manager.

    Define additional application roles if you want to limit the permissions for target system managers to individual Microsoft Exchange organizations. The application roles must be added under the default application role.

    For more information, see Target system managers for Microsoft Exchange.

  • Servers

    Servers must be informed of your server functionality in order to handle Microsoft Exchange-specific processes in One Identity Manager. For example, the synchronization server.

    For more information, see Job server for Microsoft Exchange-specific process handling.

Account definitions for Microsoft Exchange mailboxes, mail users, and mail contacts

One Identity Manager has account definitions for automatically allocating mailboxes, mail users, and mail contacts to employees. You can create account definitions for every target system. If an employee does not yet have a mailbox (mail user, mail contact) in a target system, a new mailbox (mail user or mail contact) is created by assigning the account definition to an employee.

For more information about account definitions, see the One Identity Manager Target System Base Module Administration Guide.

The following steps are required to implement an account definition:

  • Creating account definitions

  • Configuring manage levels

  • Creating the formatting rules for IT operating data

  • Collecting IT operating data

  • Assigning account definitions to employees and target systems

Detailed information about this topic

Creating account definitions

To create a new account definition

  1. In the Manager, select the Active Directory > Basic configuration data > Account definitions > Account definitions category.

  2. Click in the result list.

  3. On the main data form, enter the main data of the account definition.

  4. Save the changes.

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