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Safeguard for Privileged Sessions On Demand Hosted - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers and operating systems The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving and cleanup Using plugins Forwarding data to third-party systems Starling integration
User management and access control Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received Using UPN usernames in audited SSH connections
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Replacing a HA node in a One Identity Safeguard for Privileged Sessions (SPS) cluster

The following describes how to replace a unit in a One Identity Safeguard for Privileged Sessions (SPS) cluster with a new appliance.

To replace a unit in a SPS cluster with a new appliance

  1. Verify the HA status on the working node. Select Basic Settings > High Availability. If one of the nodes has broken down or is missing, the Status field displays DEGRADED.

  2. Note down the Gateway IP addresses, and the IP addresses of the Heartbeat and the Next hop monitoring interfaces.

  3. Perform a full system backup. Before replacing the node, create a complete system backup of the working node. For details, see Data and configuration backups.

  4. Check which firmware version is running on the working node. Select Basic Settings > System > Version details and write down the exact version numbers.

  5. Log in to your support portal and download the CD ISO for the same SPS version that is running on your working node.

  6. Without connecting the replacement unit to the network, install the replacement unit from the ISO file. Use the IPMI if needed.

  7. When the installation is finished, connect the two SPS units with an Ethernet cable via the Ethernet connectors labeled as 4 or HA.

  8. Reboot the replacement unit and wait until it finishes booting.

  9. Login to the working node and verify the HA state. Select Basic Settings > High Availability. The Status field should display HALF.

  10. Reconfigure the Gateway IP addresses, and the IP addresses of the Heartbeat and the Next hop monitoring interfaces. Click .

  11. Click Other node > Join HA.

  12. Click Other node > Reboot.

  13. The replacement unit will reboot and start synchronizing data from the working node. The Basic Settings > High Availability > Status field will display DEGRADED SYNC until the synchronization finishes. Depending on the size of the hard disks and the amount of data stored, this can take several hours.

  14. After the synchronization is finished, connect the other Ethernet cables to their respective interfaces (external to 1 or EXT, internal to 3 or INT, management to 2 or MGMT) as needed for your environment.

    Expected result

    A node of the SPS cluster is replaced with a new appliance.

Resolving an IP conflict between cluster nodes

The IP addresses of the HA interfaces connecting the two nodes are detected automatically, during boot. When a node comes online, it attempts to connect to the IP address 1.2.4.1. If no other node responds until timeout, then it sets the IP address of its HA interface to 1.2.4.1, otherwise (if there is a responding node on 1.2.4.1) it sets its own HA interface to 1.2.4.2.

Replaced nodes do not yet know the HA configuration (or any other HA settings), and will attempt to negotiate it automatically in the same way. If the network is, for any reason, too slow to connect the nodes on time, the replacement node boots with the IP address of 1.2.4.1, which can cause an IP conflict if the other node has also set its IP to that same address previously. In this case, the replacement node cannot join the HA cluster.

To manually assign the correct IP address to the HA interface of a node, perform the following steps:

  1. Log in to the node using the IPMI or the physical console.

    Configuration changes have not been synced to the new (replacement) node, as it could not join the HA cluster. Use the default password of the root user of One Identity Safeguard for Privileged Sessions (SPS), see "Installing the SPS hardware" in the Installation Guide.

  2. From the console menu, choose 10 HA address.

    Figure 375: The console menu

  3. Choose the IP address of the node.

    Figure 376: The console menu

  4. Reboot the node.

Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status

This section explains the possible statuses of the One Identity Safeguard for Privileged Sessions (SPS) RAID device and the underlying hard disks. SPS displays this information on the Basic Settings > High Availability page. The following statuses can occur:

Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data

This section describes the options for restoring the configuration and the data of One Identity Safeguard for Privileged Sessions (SPS).

CAUTION: Do not use the sps-<timestamp>.config configuration file to clone SPS appliances. Doing so will result in errors and it might compromise the security of the appliances that are cloned this way.

You have the following options to restore SPS:

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