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Identity Manager 9.2.1 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Managing escalated requests
Attestation
Managing attestation inquiries directed at you Managing attestations Attestors for attestation cases Displaying attestation history Auditing attestations My attestation cases Managing escalated attestation cases Pending attestations
Compliance Responsibilities
Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Managing task delegations Ownerships Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Multi-request resource overview page (page description)

To open a multi-request resource's overview page go to Responsibilities > My Responsibilities > Multi-request resources and click a multi-request resource.

On the multi-request resource's overview page, you can perform various actions on the multi-request resource you selected beforehand.

To do this, click on one of the tiles:

Table 453: Tiles

Tile

Description

Overview

Opens the Overview - Multi-request resource page (see Overview – Multi-request resource (page description)).

Here you can see all the relevant information about departments summarized in an overview. (see Displaying my multi-request resources' overviews). For more information, click on the links inside one of the shapes.

Main data

Opens the Main data - Multi-request resource page (see Main data – Multi-request resource (page description)).

Here you can see and edit the multi-request resource's main data (see Displaying and editing my multi-request resources' main data).

Attestation

Opens the Attestations – Multi-request resource (see Attestation – Multi-request resource (page description)).

You select the following actions:

Overview – Multi-request resource (page description)

To open the Overview – Multi-request resource page go to Responsibilities > My Responsibilities > Multi-request resources > select multi-request resource > Overview.

On the Overview – Multi-request resource page, you can see all the information relevant to the multi-request resource summarized in an overview (see Displaying my multi-request resources' overviews).

This information is displayed as shapes. For more information, click on the links inside one of the shapes.

Main data – Multi-request resource (page description)

To open the Main data – Multi-request resource page go to Responsibilities > My Responsibilities > Multi-request resources > select multi-request resource > Main data.

On the Main data - Multi-request resource page, you can show and edit the multi-request resource's main data (see Displaying and editing my multi-request resources' main data).

The following tables give you an overview of the different functions and content on the Main data – Multi-request resource page.

Table 454: Controls

Control

Description

Save

Use this button to save the changes to the main data.

You can change the following main data.

Table 455: Multi-request resource main data

Property

Description

Multi-request resource

Enter a full, descriptive name for the multi-request resource.

Resource type

Select the resource type of the multi-request resource.

Use resource types to group multi-request resources.

Description

Enter a description for the multi-request resource.

IT Shop

Select the check box if the multi-request resource can also be requested through the IT Shop. This multi-request resource can be requested by your identities using the Web Portal and allocated by defined approval processes. For more information about IT Shop, see the One Identity Manager IT Shop Administration Guide.

Only use in IT Shop

Select the check box if the multi-request resource can only be requested through the IT Shop. This multi-request resource can be requested by your identities using the Web Portal and allocated by defined approval processes. It is not possible to assign a multi-request resource directly to roles outside of the IT Shop (for example in the Manager).

Service item

Click Create a new service item and create a new service item (a product).

If a service item is already assigned, click Change and select a service item.

You cannot use an multi-request resource until a service item has been assigned to it.

Risk index

Use the ruler to specify a risk index range. This value is used to assess the risk of assigning multi-request resources to identities.

For more information about risk assessment, see the One Identity Manager Risk Assessment Administration Guide.

Attestation – Multi-request resource (page description)

To open the Attestation – Multi-request resource page go to Responsibilities > My Responsibilities > Multi-request resources > select multi-request resource > Attestation.

On the Attestation – Multi-request resource page, you can:

The following tables give you an overview of the various features and content on the Attestation – Multi-request resource page.

Table 456: Controls

Control

Description

View approvers for pending cases

Use this button to display all identities that still have to make approval decisions about attestation cases (see Displaying attestors of my multi-request resources' pending attestation cases). Then you can send reminder emails to these identities (see Sending reminders about my multi-request resources' pending attestation cases).

Send reminder

You can use this button to send reminder mails to all identities that still have attestation cases to approve on the current tab (see Sending reminders about my multi-request resources' pending attestation cases).

Approve

Opens the Pending Attestations – Multi-request resources page (see Pending attestation – Multi-request resource (page description)).

Use this button to make approval decisions about attestation cases pending for the multi-request resource (see Approving and denying my multi-request resources' attestation cases).

Table 457: Controls in the attestation case's details pane

Control

Description

Actions > Send a reminder mail

Use this action to display all identities that can make approval decisions about the attestation case (see Displaying attestors of my multi-request resources' pending attestation cases). Then you can send reminder emails to these identities (see Sending reminders about my multi-request resources' pending attestation cases).

Show details

You can use this button to display details about all the objects that are included in this attestation case (see Displaying my multi-request resources' attestation cases).

Table 458: Columns

Column

Description

Display name

Shows the name of the object included in the attestation case.

Attestation policy

Shows the name of the attestation policy in use.

State

Shows the current status of the attestation case.

The following status' are possible:

  • Pending: The attestation case is not closed yet and must still be approved.

  • Approved: The attestation case was approved. In the details pane, on the Workflow tab, you can see why the attestation case was granted approval.

  • Denied: The attestation case was denied. In the details pane, on the Workflow tab, you can see why the attestation case was denied approval.

New

Shows whether the attestation case is new. New cases have not been granted approval yet but might have been denied approval before.

Due date

Shows by when the attestation case must be completed.

Risk index

Show the attestation case's risk index.

TIP: You can show less data by using the column filters. For more information, see Filtering.

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