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Identity Manager 9.3 - Web Portal User Guide

General tips and getting started Managing background processes Managing reports Managing security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Sharing products with others Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing request approvals Managing request inquiries directed at you
Attestation
Managing attestations Managing attestation inquiries directed at you Displaying attestation history Managing your own attestation cases Managing pending attestations Revoking attestation case approvals
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships Managing my responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources Managing my team role
Managing responsibilities of my reports
Managing data
Managing departments Managing application roles Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Statistics Appendix: Attestation conditions and approval policies from attestation procedures

Displaying pending request history

You can display the history of request to get an overview of all the actions and approvals in a request's workflow.

To display the history of a request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose history you want to display.

  3. In the View Request Details side panel, click the Workflow tab.

Displaying pending request entitlements

You can display which entitlements are assigned to request recipients if the requests are granted approval.

To display entitlements of a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose entitlements you want to display.

  3. In the View Request Details side panel, click the Entitlements tab.

Displaying rule violations of pending requests

You can view which rule violations can be caused by requests if they are granted approval.

NOTE: The check for rule violations that you can carry out for requests is ad-hoc. The rule violation overview for requests might be displayed in the overview, but no rule violations are detected during the ad-hoc check because the status in the overview is no longer up to date. For more information about compliance checking of requests, see the One Identity Manager IT Shop Administration Guide.

To display the rule violations of a request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose rule violations you want to display.

  3. In the View Request Details side panel, click the Rule Violations tab.

  4. (Optional) To assign mitigating controls to a rule violation, perform the following actions on the Rule Violations tab:

    NOTE: You must be an exception approver for the violated compliance rule.

    1. Click Assign mitigating controls.

    2. In the Mitigating Controls side panel, click (Assign mitigating controls).

    3. In the drop-down, select the mitigating control.

    4. Click Save.

    For more information on risk-reducing measures, see Assigning mitigating controls to rule violations and the One Identity Manager Compliance Rules Administration Guide.

Approving and denying requests

If you are the approver of a particular product and an identity makes a request for this product, you can grant or deny approval for the request. If you approve a request, the product is available to the identity.

To make an approval decision about a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, perform one of the following actions:

    • To approve a request, click Approve next to the request.

    • To deny a request, click Deny next to the request.

  4. In the Approve Request/Deny Request side panel, perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  5. (Optional) To specify a validity period for the requested product, perform the following actions:

    1. In the Valid from field, specify from when the products are is valid.

    2. In the Valid until field, specify until when the product is valid.

  6. Click Save.

To make an approval decision about multiple pending requests

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, select the check boxes next to the requests that you want to approve to deny.

  4. Perform one of the following actions:

    • To grant approval to the requests, below the table, click Approve.

    • To deny approval to the requests, below the table, click Deny.

  5. In the Approve Request/Deny Request side panel, perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  6. (Optional) To set the validity period of all the requested products, perform the following actions:

    1. In the Valid from field, specify from when the products are valid.

    2. In the Valid until field, specify until when the products are valid.

  7. (Optional) To specify the validity period for a single requested product, perform the following actions:

    1. Under individual settings, expand the relevant product.

    2. In the Valid from field, specify from when the products are is valid.

    3. In the Valid until field, specify until when the product is valid.

  8. Click Save.

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