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Identity Manager 9.2 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Managing attestations Pending attestations Displaying attestation history Managing attestation inquiries directed at you
Compliance Managing risk index functions Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Undoing approvals

If you have made an approval decision about a request, you can undo the approval. To do this, the following prerequisites must be met:

  • You made the last approval decision about the request.

  • The last approval decision about the request was made at another approval level.

  • There are no parallel approval steps at the current approval level.

To undo an approval

  1. In the menu bar, click Requests > Request history.

  2. (Optional) To control which requests are displayed on the Request History page, click (Filter) (see Filtering). For example, this allows you to show just pending requests (no approval decision yet made).

  3. In the list, click the request whose approval you want to undo.

  4. In the View Request Details pane, click Undo approval decision.

  5. In the Undo Approval Decision dialog, perform the following actions:

    1. In the Reason for your decision field, enter why you want to undo the approval.

    2. Click Save.

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Managing request inquiries directed at you

To gather more information about a pending request, the approver can send you an inquiry about the request. After you have answered the inquiry, the approver can make their approval decision.

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Detailed information about this topic

Displaying request inquiries

You can display inquiries about a product request that have been sent to you and to which you must respond.

To view inquiries directed at you

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the Inquiries tab.

  3. (Optional) To see more information about the answer to a request inquiry, click the respective inquiry.

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Answering inquiries about requests

You can respond to inquiries that have been made to you about a product request.

TIP: If you respond to inquiries, do not grant or deny approval for the request.

To respond to inquiries

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the Inquiries tab.

  3. On the Inquiries tab, next to the inquiry you want to answer, click the Reply to inquiry.

  4. In the Answer Question pane, enter your answer in the Reply to inquiry field.

  5. Click Save.

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