SugarCRM is a customer relationship management (CRM) system. It allows users to manage sales-force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM, and reporting.

To configure the connector, following parameters are required:

• Connector name

• Client Id

• Client Secret

• Username

• Password

• Platform
• Target URL (cloud application's instance URL used as target URL in payload)

• Instance DateTime Offset (refer Configuring additional datetime offset in connectors for more details).

Supported objects and operations

Users

Table 150: Supported operations for Users

Operation	VERB
Create	POST
Update	PUT
Delete	DELETE
Get user by Id	GET
Get all users	GET

Groups

Table 151: Supported operations for Groups

Operation	VERB
Create	POST
Update	PUT
Delete	DELETE
Get all groups	GET
Get all groups by Id	GET

Mandatory fields

Users

• UserName

Groups

• Not Applicable

User and Group mapping

The user and group mappings are listed in the tables below.

Table 152: User mapping

SCIM parameter	SugarCRM parameter
Id	id
UserName	user_name
Title	title
PreferredLanguage	preferred_language
name.FirstName	first_name
name.LastName	last_name
name.Formatted	full_name
Address.StreetAddress	address_street
Address.Region	address_city
Address.Country	address_country
Address.PostalCode	address_postalcode
Emails.value	email[0].email_address
Active	status.Value == "Active"
Groups[].display	team_name[].name
Groups[].value	team_name[].id
PhoneNumbers[].Value	phone_home
PhoneNumbers[].Value	phone_mobile
PhoneNumbers[].Value	phone_work
Meta.Created	date_entered
Meta.LastModified	date_modified

 

Table 153: Group mapping

SCIM parameter	SugarCRM parameter
id	id
displayName	name
Meta.created	date_entered
Meta.lastModified	date_modified

Connector limitations

• Creation of a duplicate user returns the following status code:

  • 403:Forbidden
• A CRUD operation on Users and Groups can be performed only by users with Admin credentials.
• Multiple groups can be created with same name.

• Group memberships cannot be added, retrieved, or modified using API calls.

• Cloud application allows creation of a group without the Name being specified.