Chatta subito con l'assistenza
Chat con il supporto

Identity Manager 8.1.5 - Web Portal User Guide

Getting started Security keys (WebAuthn) Requests Attestation Compliance Responsibilities
My responsibilities
Employees System entitlements Business roles System roles Departments Cost centers Locations Application roles Resources Assignment resources Multi-request resources Multi-requestable/unsubscribable resources Software Devices Adding tags for service items
Task delegation Ownerships Auditing Governance administration
Applications Calls Settings Discovering your statistics on the start page

My actions

My Actions is a submenu of Request. You can execute various actions, such as approve pending requests or handle request inquiries, depending on which entitlements you have been assigned. These actions can be called up over tiles.

Detailed information about this topic

Pending requests

Many requests go through a manual approval process, in order to ensure the correct assignment of products. You may be required to approve or deny requests, for example if you are a manager. You can make inquiries in cases where you need more information to make a decision, add more approvers, or reroute the request.

You can see more detailed information about a pending request in the detailed content view.

Table 29: Detailed content view of a pending request
Tabs Description
Information

Displays all information about a request. The information displayed varies and is dependent on the service category from which the request was triggered. The following data can be displayed.

  • Product
  • Recipient
  • Requester
  • Processing status
  • Priority
  • Request date
  • Valid from
  • Valid until
  • Renewed until
  • Reason

You do not have to fill all the properties. None of the information can be edited or clicked on apart from the product, Clicking the product opens a Hyper View overview.

Workflow Displays the life cycle chronologically as from the time of request.
Compliance Displays any rule violations for this request.

NOTE: Pending requests that have not been granted approval (whether from an approver or automatically is irrelevant) are displayed with a reason in the Pending requests view. Reasons are only displayed if approval has been denied, to provide the next approver with an overview as an aid to reaching the next decision. If you want to see the entire approval workflow for this request, select the Workflow tab in the detailed content view of the selected request.

To open the "Pending Requests" menu

  • Open the menu Request | My Actions and click Pending Requests.
Detailed information about this topic

Approving pending requests

If you are a designated approver for a particular product, when an employee makes a request, it appears on both your start page and in My Actions | Pending Requests. You can grant, deny, or cancel the request. If you approve a request, the product is available to the employee. You can sort, filter, and search on the view. For more information, see Navigation and use.

NOTE: You can select a predefined text for all undecided approvals in the Standard reason field or using the Assign link. Standard reasons are displayed in the approval history and in the case details. For more detailed information about default reasons, see the One Identity Manager IT Shop Administration Guide.

Once you have made an approval decision, the request disappears from your list of pending requests.

To make approval decision about a pending request

  1. Open Pending requests and mark the request you want in the list of pending requests.

  2. Perform one of the following tasks:

    • Approve the request with and click Next.

    • Deny the request with and click Next.

    NOTE: In Approvals, you can enter a reason for your approval decision for all open requests or select a standard reason. You can also add the desired information explicitly to the selected request using the Enter reason link or under the displayed date in Valid thru.

  3. Perform one of the following tasks.

    1. In the Approvals view, select a reason for your decision and click Save.

    2. In the Approvals view, select a reason for your decision and click Save.

    The approval decision reason supports the audit trail.

  4. If the product requires multi-factor authentication, you are prompted to enter a security code It may take a few minutes for the prompt to be displayed.

    • Click Authenticate with Starling 2FA app.

      - OR -

    • Click Send SMS or Phone call and enter the security code that is generated. Click Next.

Detailed information about this topic

Canceling pending requests

As approver, you are entitled to withdraw a request on behalf of those responsible.

To cancel a request

  1. Open Pending requests and mark the request you want in the list of pending requests.

  2. Click Withdraw request in the master detail.

  3. Enter a reason for the withdrawal in the dialog and click OK.

Related Documents

The document was helpful.

Seleziona valutazione

I easily found the information I needed.

Seleziona valutazione