Defender 5.11 - Token User Guide

Authy

You can use the Authy app to authenticate and get access to resources protected with Defender. To start using Authy, you need to download, install, and activate the app.

For installation instructions, please refer to the Authy Web site at https://www.authy.com.

After installing Authy, you need to import an activation code into the app. You can get an activation code either from your system administrator or through a dedicated self-service Web site if it exists in your organization. The self-service Web site is called the Defender Self-Service Portal and it allows you to download and install software tokens, obtain activation code for software tokens, and register hardware tokens.

Contact your system administrator to learn if the Defender Self-Service Portal is available to you and to obtain its address (URL). For more information, see Downloading and activating a software token.

Obtaining an Activation Code on the Defender Self-Service Portal

To obtain an activation code on the Defender Self-Service Portal

1. In your Web browser, open the Defender Self-Service Portal.
2. Sign in to the Defender Self-Service Portal.
3. Click the Request a software token option.
4. Follow the on-screen instructions to obtain an activation code for Authy.

Importing an activation code

To import an activation code

1. Open Authy.
2. Follow the on-screen instructions to import the activation code you have obtained.

You can use Authy to scan the QR code provided in the activation e-mail message and thus import the activation code into the app.

E-mail token

To use the e-mail token, you need to have access to the e-mail account to which Defender sends your one-time passwords (OTPs). For more information, contact your system administrator.

When you access a resource protected by Defender, you are prompted to enter your user name and password. You may also be prompted to enter your Defender PIN. Defender receives your request, generates a one-time password (OTP) and automatically sends it to your e-mail account. You should receive your OTP within seconds. Then, you need to enter your PIN and the OTP at the sign-in screen of the protected resource. If the entered PIN and OTP are correct, you are granted access to the protected resource.