Defender 5.11 - Token User Guide

Installing using the Defender Self-Service Portal

To install using the Defender Self-Service Portal

1. In your Web browser, open the Defender Self-Service Portal address.
2. Sign in to the Defender Self-Service Portal.
3. Click the Request a software token option.
4. Follow the on-screen instructions to download and install the Soft Token for Android.

To start using the Soft Token for Android, you need to activate it. For more information, see Activating Soft Token for Android.

Activating Soft Token for Android

To start using the Soft Token for Android, you need to activate it by importing an activation code.

You can get an activation code either from your system administrator or through a dedicated self-service Web site if it exists in your organization. The self-service Web site is called the Defender Self-Service Portal and it allows you to download and install software tokens, obtain activation code for software tokens, and register hardware tokens.

Contact your system administrator to learn if the Defender Self-Service Portal is available to you and to obtain its address (URL). For more information, see Downloading and activating a software token.

Obtaining activation code

To obtain an activation code on the Defender Self-Service Portal

1. In your Web browser, open the Defender Self-Service Portal address.
2. Sign in to the Defender Self-Service Portal.
3. Click the Request a software token option.
4. Follow the on-screen instructions to obtain an activation code for the Soft Token for Android.

After getting an activation code, you need to import it into your Android device.

Importing activation code

To import an activation code

1. On your Android device, open the Defender Soft Token app.
2. On the app screen, tap Enter Activation Code or Scan QR code.

If you tap Enter activation code, you have to enter the activation code when prompted. If you tap Scan QR code, you have to scan the QR code provided in the activation e-mail to import the activation code.