If you forget your password, you can change it at any time in the Web Portal (see Changing passwords). To do this, you need to define individual questions that only you can answer.
If your password questions are answered incorrectly several times, they may be locked (depending on the system configuration).
TIP: Once a password question is locked because you answered it incorrectly, you will be asked to answer another password question. This is repeated until there are not enough (unlocked) password questions left. To be on the safe side, make sure you create enough password questions.
If the Web Portal is configured accordingly, password questions are deleted after successful use.
Detailed information about this topic
You can create new password questions.
To create new a password question
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In the header, click (Profile) > Profile.
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On the Profile Settings page click the Password Questions tab.
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(Optional) If you have other subidentities besides your main identity, you can select identities from the Identity menu.
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On the Password Questions tab, click Create password question.
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In the Create Password Question pane, enter the following:
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Question: Enter your question.
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Answer: Enter the answer to your question (above).
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Repeat answer: Enter the answer to your question again.
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Click Save.
You can edit existing password questions.
To edit a password question
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In the header, click (Profile) > Profile.
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On the Profile Settings page click the Password Questions tab.
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(Optional) If you have other subidentities besides your main identity, you can select identities from the Identity menu.
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In the Password Questions tab, click the password question you want to edit.
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In the Edit Password Question pane, enter the following:
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Question: Enter your question.
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Answer: Enter the answer to your question (above).
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Repeat answer: Enter the answer to your question again.
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Click Save.
You can delete existing password questions.
To delete a password question
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In the header, click (Profile) > Profile.
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On the Profile Settings page, click the Password Questions tab.
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(Optional) If you have other subidentities besides your main identity, you can select identities from the Identity menu.
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On the Password Questions tab, enable the check box in front of the password question you want to delete.
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Click Delete.
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In the Delete password question dialog, confirm the prompt with Yes.