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Identity Manager 9.2.1 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Rerouting approvals of pending requests

You can let another approval level of the approval workflow make the approval decision about a product. For example, if approval is required by a manager in a one-off case.

To reroute an approval

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request with the approval that you want to reroute.

  3. In the View Request Details pane, click Reroute approval.

  4. In the Reroute approval pane, in the Select approval level menu, select the approval level you want to reroute to.

  5. (Optional) In the Reason for your decision field, enter a reason for rerouting.

  6. Click Save.

To reroute multiple approvals

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, in the list, select the check boxes next to the requests whose approvals you want to reroute.

  3. Click Actions > Reroute approval.

  4. In the Reroute Approval pane, in the Select approval level menu, select the approval level to reroute to.

  5. (Optional) In the Reason for your decision field, enter a reason for rerouting.

  6. Click Save.

Appointing additional approvers to pending requests

You can give another identity the task of approving a product request. The additional approver must make an approval decision in addition to the other approvers.

To add an additional approver

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request to which you want to add an additional approver.

  3. In the View Request Details pane, click Add approver.

  4. In the Add Additional Approver pane, in the Additional approver menu, select the identity that you want to act as an additional approver.

  5. In the Reason for your decision field, select a standard reason for adding an additional approver.

  6. Click Save.

To add an additional approver to multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, select the check boxes next to the requests to which you want to add an additional approver.

  3. Click Actions > Add approver.

  4. In the Add Additional Approver pane, in the Additional approver menu, select the identity that you want to act as an additional approver.

  5. In the Reason for your decision field, select a standard reason for adding an additional approver.

  6. Click Save.

Related topics

Removing additional approvers of pending requests

If you have given the task of approving a product request to another identity, you can remove this additional approver as long as the product has the status Request. Once the additional approver has been removed, the original approvers are the only approvers for this request and you can add a new additional approver.

To withdraw a request's additional approver

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request to which you added an additional approver.

  3. In the View Request Details pane, click Withdraw additional approver.

  4. In the Withdraw Additional Approver pane, in the Reason for your decision pane, enter a reason for the withdrawal.

  5. Click Save.

To withdraw additional approver from multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, in the list, select the check boxes next to the requests to which you added an additional approver.

  3. Click Actions > Withdraw additional approver.

  4. In the Withdraw Additional Approver pane, in the Reason for your decision pane, enter a reason for the withdrawal.

  5. Click Save.

Related topics

Delegating approvals of pending requests to other identities

You can delegate an approval decision about a request to another identity. You can revoke this action in the approval history (see Withdrawing delegations from pending requests).

To delegate an approval

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose approval decision you want to delegate to another identity.

  3. In the View Request Details pane, click Delegate approval.

  4. In the Delegate approval pane, in the Delegate to menu, select the identity to which you want to delegate the approval.

  5. In the Reason for your decision field, enter a reason for the delegation.

  6. Click Save.

To delegate approval of multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, in the list, select the check boxes next to the requests whose approval you want to delegate to another identity.

  3. Click Actions > Delegate approval.

  4. In the Delegate approval pane, in the Delegate to menu, select the identity to which you want to delegate the approval.

  5. In the Reason for your decision field, enter a reason for the delegation.

  6. Click Save.

Related topics
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