Use the Web Portal to display and edit service items.
In order to request company resources in the Web Portal, a service item must be assigned to them. Service items contain additional information about company resources (for example, article number, request properties, product manager or approver for requests).
You can display all service items.
To display all service items
In the menu bar, click Setup > Service items.
This opens the Service Items page and displays all the service items.
(Optional) To display details of a service item, click the appropriate service item.
You can edit service items.
To edit a service item
In the menu bar, click Setup > Service items.
On the Service Items page, click the service item that you want to edit.
In the Service Item pane, edit the service item's main data.
|
Property |
Description |
|---|---|
|
Service item |
Enter a name for the service item. |
|
Description |
Enter a description of the service item. |
|
Service category |
Click Select/Change and select the service category to which you want to assign the service item. You can use service categories to group different service items together. For more information about service categories, see Managing service categories. |
|
Approval policy |
Select the approval policy used to determine the approver when the service item is requested. |
|
Approval by multi-factor authentication |
Select this check box if approvals of requests for this service item require multi-factor authentication. |
|
Max. days valid |
Specify how long an identity can keep the product until it is automatically unsubscribed again. An identity keeps their requested products on the shelf until they unsubscribe from them themselves. Sometimes, however, products are only required for a certain length of time and can be canceled automatically after this time. Products that are intended to have a limited shelf life need to be marked with a validity period. |
|
Website |
Specify the URL of a web page that contains more information about the product. Use the following format: https://www.example.com or http://www.example.com. This field allows you to link product descriptions in the internet or intranet to the service item. |
|
Sort order |
Specify how the service category is sorted. |
|
Request property |
Select the request property using the additional request parameters that are defined for a request. If you do not select any request properties, the request properties of the associated service category are used. Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product. |
|
Functional area |
Click Select/Change and then select the functional area to which you want to assign the service item. You can use One Identity Manager to assess the risk of assignments. The assessments can be evaluated separately by functional area. To do this, service items must be assigned to functional areas. |
|
Attestor |
Click Select/Change and then select an application role. Members of this application role can approve attestation cases that affect the service item. |
|
Terms of use |
Select the terms of use that the product's requester must accept. Terms of use that explain conditions of use for a product can be stored for individual service items (for example, software license conditions). When someone requests this product, the requester, and request recipient must accept the terms of use before the request can be finalized. |
|
Reason type on request |
Select which type of reason is required when the service item is requested.
|
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Reason type on approval |
Select which type of reason is required when the service item request is approved.
|
|
Reason type on denial |
Select which type of reason is required when the service item request is denied.
|
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Picture |
Enter a picture for the service item. Users see this picture when they make a request. Perform the following actions as well:
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Hide in product selection |
Select this check box if the service item is meant to be requestable but is not displayed in the product selection. |
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Request parameters must be defined per recipient |
Select the check box to enter additional request properties separately for each recipient of the associated product, if the product is requested for several recipients in one request procedure. |
|
Retain service item assignment on relocation |
Select the check box if you want requests for this service item to be retained when a customer or the product is moved. If an identity requests a product from a |
|
Application |
Shows you which application the service item is assigned to. |
|
Tags |
Define tags for the product. To do this, enter one or more terms and then press the Enter key. Use tags to find products faster in the Web Portal search. In this way, you can find products not just with their names but by using other keywords. |
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Not requestable/Requestable |
Set the switch to Requestable if you want to request the product via the Web Portal. Set the switch to Not requestable if you do not want to request the product via the Web Portal. |
|
Product owner |
Specify which identities are responsible for the service item. Product owners can edit service item's main data and, be included in approval procedures as approvers for requests of this service item.
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Click Save.
Product bundles help simplify the request process. For example, a product bundle may contain all the products a new identity needs to get started. If users use a product bundle to make a request, you are not obliged to request all the products in the product bundle. If this is the case, users can select only those products they want from the product bundle.
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You can edit the following main data.