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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Requests
Setting up and configuring request functions Requesting products Saved for Later list Managing my request templates Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals
Attestation Compliance Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my business roles Managing my identities Managing my cost centers Managing my locations Managing my system entitlements Managing my system roles
Delegating tasks Ownerships
Managing data
Managing identities Managing user accounts Managing system entitlements Managing departments Managing locations Managing cost centers Managing business roles Managing system roles
Appendix: Attestation conditions and approval policies from attestation procedures

Deleting my request templates

You can delete request templates at any time.

NOTE: You can only delete your own personal request templates.

To delete a request template

  1. In the menu bar, click Requests > My request templates.

  2. On the Request Templates page, select the check box next to the request template you want to delete.

  3. Click Delete.

  4. In the Delete Request Templates dialog, confirm the prompt with Yes.

Related topics

Pending requests

Many requests go through a manual approval process in order to ensure the correct assignment of products. If the request requires approving or denying, the request classifies as pending and as approver you can make the approval decision. If you need more information to make an approval decision, you can submit an inquiry, add more approvers, or reroute the request.

Detailed information about this topic

Displaying pending requests

If you are the approver of certain products and identities request these products, you can display the requests. Then you can make approval decisions about the pending requests (see Approving and denying requests).

You can also display request that you have placed that still need to be granted or denied approval by others.

To display pending requests

  1. In the menu bar, click Requests > Pending requests.

    This opens the Pending Requests page.

  2. (Optional) To display details of a pending request, click Details next to the request whose details you want to see.

To display your pending requests so that others can grant or deny approval.

  1. Open the home page.

  2. On the home page, click EXPLORE in the My Pending Requests tile.

    This opens the Request History page and display requests that you have made but still need to be granted or denied approval by someone else (see Displaying request history).

Approving and denying requests

If you are the approver of a particular product and an identity makes a request for this product, you can grant or deny approval for the request. If you approve a request, the product is available to the identity.

To make an approval decision about a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, perform one of the following actions:

    • To approve a request, click Approve next to the request.

    • To deny a request, click Deny next to the request.

    TIP: To approve or deny multiple requests, in the table, select the check boxes next to the products and, below the table, click Approve or Deny.

  4. (Optional) On the Approve Request/Deny Request page, perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. (Optional) In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  5. (Optional) To specify a validity period for the requested product, perform the following actions:

    1. In the Valid from field, specify from when the products are is valid.

    2. In the Valid until field, specify until when the product is valid.

  6. Click Save.

Related topics
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