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Starling Cloud Assistant Hosted - User Guide

Managing channels

The following sections provide information on managing channels for the Starling Cloud Assistant service.

Adding channels

Use the Channels page to add new channels to Starling Cloud Assistant.

NOTE: You are only able to add one channel of each type.

To add a channel

  1. On the Channels page, click one of the options in the Available Channels section.
  2. Depending on the type of channel, you may need to enter configuration information or download channel specific add-ons.

    For example, Microsoft Teams requires you to download a Cloud Assistant application and add it to Teams. When adding the channel, Starling Cloud Assistant provides both the downloadable application files and a link to the Microsoft instructions required to add the application files to Teams. These two elements (application files and installation instructions) are also available after adding a Teams channel when you select to edit the previously added Teams channel.

  3. Once a channel has been added, it will move to the Configured Channels section.

Available channels

The following sections provide information on the channels available for use with Starling Cloud Assistant and the configuration required for them.

Editing channels

Use the Channels page to add edit previously added channels.

To edit a channel

  1. On the Channels page, click the tile of the previously added channel you want to edit in the Configured Channels section.
  2. A pane will open with the available configuration settings. These settings are specific to each of the channels and are used to connect the channel with Starling Cloud Assistant.
  3. Once you have finished configuring the channel, close the pane to save. You can return to this pane at any time to make changes.
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