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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Managing password questions

If you forget your password, you can change it at any time in the Web Portal (see Changing passwords). To do this, you need to define individual questions that only you can answer.

If your password questions are answered incorrectly several times, they may be locked (depending on the system configuration).

TIP: Once a password question is locked because you answered it incorrectly, you will be asked to answer another password question. This is repeated until there are not enough (unlocked) password questions left. To be on the safe side, make sure you create enough password questions.

If the Web Portal is configured accordingly, password questions are deleted after successful use.

Detailed information about this topic

Creating password questions

You can create new password questions.

To create new a password question

  1. In the header, click (Profile) > Profile.

  2. On the Profile Settings page click the Password Questions tab.

  3. (Optional) If you have other subidentities besides your main identity, you can select identities from the Identity menu.

  4. On the Password Questions tab, click Create password question.

  5. In the Create Password Question pane, enter the following:

    • Question: Enter your question.

    • Answer: Enter the answer to your question (above).

    • Repeat answer: Enter the answer to your question again.

  6. Click Save.

Editing password questions

You can edit existing password questions.

To edit a password question

  1. In the header, click (Profile) > Profile.

  2. On the Profile Settings page click the Password Questions tab.

  3. (Optional) If you have other subidentities besides your main identity, you can select identities from the Identity menu.

  4. In the Password Questions tab, click the password question you want to edit.

  5. In the Edit Password Question pane, enter the following:

    • Question: Enter your question.

    • Answer: Enter the answer to your question (above).

    • Repeat answer: Enter the answer to your question again.

  6. Click Save.

Deleting password questions

You can delete existing password questions.

To delete a password question

  1. In the header, click (Profile) > Profile.

  2. On the Profile Settings page, click the Password Questions tab.

  3. (Optional) If you have other subidentities besides your main identity, you can select identities from the Identity menu.

  4. On the Password Questions tab, enable the check box in front of the password question you want to delete.

  5. Click Delete.

  6. In the Delete password question dialog, confirm the prompt with Yes.

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