Recalling inquiries about pending requests
If your issue with a request has become irrelevant, you can withdraw your inquiry. Once you have withdrawn the inquiry, the request reservation is also revoked and all the original approvers can approve the request again.
To withdraw and inquiry
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Attestations page, in the list, click the request that you inquired about.
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In the details pane, click Recall last question.
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(Optional) In the Recall last question dialog, enter a reason for recalling the question.
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Click OK.
Related topics
Canceling reservations of pending requests
Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.
To release the request again for approval and to allow other approvers to edit it, you can revoke the reservation with the following actions:
To cancel a reservation
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, in the list, click the request with the inquiry you want to answer.
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In the details pane, click Revoke hold status.
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In the Revoke hold status dialog, click OK.
Related topics
Displaying answers to inquiries about pending requests
If the identity you sent an inquiry to has responded to it, you can view their answer in the workflow of the respective request.
To display an answer
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Attestations page, in the list, click the request that you inquired about.
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In the details pane, click the Workflow tab.
In the workflow, the response is displayed under Answer.
Related topics
Displaying request history
You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request. You also can resubmit requests in the request history (see Resubmitting requests).
To display the request history
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In the menu bar, click Request > My Requests.
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On the My requests page, click Request History.
This opens the Request History page (see Request history (page description)).
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(Optional) To control which requests are displayed, click Advanced search (see Request history (page description)). For example, this allows you to show just pending requests (no approval decision yet made).
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(Optional) To display details of a request, click the request whose details you want to see.
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