立即与支持人员聊天
与支持团队交流

Identity Manager 9.3 - Web Portal User Guide

General tips and getting started Managing background processes Managing reports Managing security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Sharing products with others Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing request approvals Managing request inquiries directed at you
Attestation
Managing attestations Managing attestation inquiries directed at you Displaying attestation history Managing your own attestation cases Managing pending attestations Revoking attestation case approvals
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships Managing my responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources Managing my team role
Managing responsibilities of my reports
Managing data
Managing departments Managing application roles Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Statistics Appendix: Attestation conditions and approval policies from attestation procedures

Canceling reservations of pending requests

Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.

To release the request again for approval and to allow other approvers to edit it, you can revoke the reservation with the following actions:

To cancel a request reservation

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To control which attestations to display, on the Pending Requests page, click (Filter) (see Using filters).

  3. Click the request that you inquired about.

  4. In the View Request Details side panel, click Cancel reservation.

  5. (Optional) In the Cancel Reservation side panel, in the Reason for your decision, enter a reason for canceling the reservation.

  6. Click Save.

To cancel multiple request reservations

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To control which attestations to display, on the Pending Requests page, click (Filter) (see Using filters).

  3. Next to the requests that you have inquired about, select the check box.

  4. Click Actions > Cancel reservation.

  5. (Optional) In the Cancel Reservation side panel, in the Reason for your decision, enter a reason for canceling the reservation.

  6. Click Save.

Related topics

Displaying answers to inquiries about pending requests

If the identity you sent an inquiry to has responded to it, you can view their answer in the workflow of the respective request.

To display an answer

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details side panel, click the Workflow tab.

    In the workflow, the response is displayed under Answer.

Related topics

Displaying request history

You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request.

In the request history, you can view all the requests of all identities as an auditor.

You also can resubmit requests in the request history (see Resubmitting requests).

NOTE: If a possible rule violation was detected during the analysis of the request workflow, the request is labeled accordingly in the request history. The badge only reflects the status at the time of analysis. This means that currently, the rule violation may not apply.

To display the request history

  1. In the menu bar, click Requests > Request history.

    This opens the Request History page.

  2. (Optional) To control which requests are displayed, click (Filter) (see Using filters). For example, this allows you to show just pending requests (no approval decision yet made).

  3. (Optional) To display details of a request, click the request whose details you want to see.

Related topics
Detailed information about this topic

Displaying request history

You can display the history of request to get an overview of all the actions and approvals in a request's workflow.

To display the history of a request

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the request whose history you want to display.

  3. In the View Request Details side panel, click the Workflow tab.

相关文档

The document was helpful.

选择评级

I easily found the information I needed.

选择评级