If you need information about an identity such as the phone number or location, you can use the address book.
To display the address book
In the header, click 
This displays the address book and all identities.
(Optional) On the Address Book page, click an identity.
In the View Identity Details pane, you are provided with further details about the identity.
If you forget your password, you can change it at any time in the Web Portal (see Changing passwords). To do this, you need to define individual questions that only you can answer.
If your password questions are incorrectly answered, you are locked out. You can reset locked password questions at any time.
TIP: Once a password question is locked because you answered it incorrectly, you will be asked to answer another password question. This is repeated until there are not enough (unlocked) password questions left. To be on the safe side, make sure you create enough password questions.
If the Web Portal is configured accordingly, password questions are deleted after successful use.
You can create new password questions.
To create new a password question
In the header, click
On the Profile Settings page click the Password Questions tab.
On the Password Questions tab, click Create password question.
In the Create Password Question pane, enter the following:
Question: Enter your question.
Answer: Enter the answer to your question (above).
Repeat answer: Enter the answer to your question again.
Click Save.
You can edit existing password questions.
To edit a password question
In the header, click
On the Profile Settings page click the Password Questions tab.
In the Password Questions tab, click the password question you want to edit.
Click Edit.
Specify the following:
Question: Enter your question.
Answer: Enter the answer to your question (above).
Repeat answer: Enter the answer to your question again.
Click Save.
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