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One Identity Starling Hosted - User Guide

Signing in to Starling

The following procedure applies to users that are accessing a Starling account that is not associated with an existing work account.

To sign in to Starling

NOTE: If your Starling account is associated with a work account, see Signing in to Starling using an Azure AD tenant for more information.

  1. From the Starling home page (https://www.cloud.oneidentity.com/), click Sign in to Starling.

  2. The next steps will depend on whether or not you have previously stored login information.

    • If signing in to Starling using a browser that has not previously stored login information:

      1. Select United States (for the United States data center) or European Union (for the European Union data center).
      2. Review the legal notice and accept the use of cookies by clicking Accept. This will allow Starling to store your information for future logins.

      3. Enter your email address then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. This will restart the process for storing your login information.

      4. Enter your password then click SIGN IN.

        You are now signed in to Starling.

    • If signing in to Starling using a browser that has previously stored your login information:

      1. Review your email address and region, then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. Follow the steps provided above for a browser that has not previously stored login information.

      2. Once Starling has confirmed there is no work account associated with your email address, a password prompt will appear. Enter your password then click SIGN IN.

        You are now signed in to Starling.

Creating a new organization using an existing Azure AD tenant

To begin using Starling and its associated services, you must first create an organization. The following procedure is used when your email address is associated with an existing work account.

To create an organization and account using an existing Azure AD tenant

NOTE: This method requires a fully configured Azure AD tenant that is capable of authenticating users. If you have not yet configured Azure AD to handle authentication, you will need to use an account not dependent upon Azure AD when signing up for Starling.

  1. Open the Starling site ( https://www.cloud.oneidentity.com/).

  2. From the Starling home page, click TRY STARLING.

  3. Select United States (for the United States data center) or European Union (for the European Union data center).

  4. Review the legal notice and accept the use of cookies by clicking Accept. This will allow Starling to store your information for future logins.

  5. In the email address field, enter the email address that will be associated with your account. The email address must be less than 64 characters for the local-part and for each domain part (the full email must be less than 255 characters). Any future communications regarding your organization and account will be sent to this email address.

    NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. This will restart the process for storing your login information.

  6. Click Next.

    NOTE: At this point Starling checks if your email address belongs to a currently configured work account. If your email address is not associated with an existing work account, see Creating a new organization.

  7. You will be redirected to your company's account login page. Follow your company's authentication process until you are redirected back to Starling to complete creating your organization and account. Some of the following fields may already be filled in.

  8. In the Organization Name field, enter a unique name for your organization (up to 100 characters long).

  9. In the First Name field, enter the first name of the account holder (up to 64 characters long).

  10. In the Last Name field, enter the last name of the account holder (up to 64 characters long).

  11. Enter a phone number for the account.

  12. Read through the Terms of Use, Privacy Policy, Software Transaction Agreement, and Data Processing Addendum. If you agree, select the check box associated with the requirement.

  13. After entering all your information and accepting the terms and conditions, click START.

    You are now logged in to Starling.

Signing in to Starling using an Azure AD tenant

The following procedure applies to users that are accessing Starling using an existing work account.

To sign in to Starling using an Azure AD tenant

NOTE: If your Starling account is not associated with a work account, see Signing in to Starling for more information.

  1. From the Starling home page (https://www.cloud.oneidentity.com/), click Sign in to Starling.

  2. The next steps will depend on whether or not you have previously stored login information.

    • If signing in to Starling using a browser that has not previously stored login information:

      1. Select United States (for the United States data center) or European Union (for the European Union data center).
      2. Review the legal notice and accept the use of cookies by clicking Accept. This will allow Starling to store your information for future logins.

      3. Enter your email address then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. This will restart the process for storing your login information.

      4. Once Starling has confirmed there is a work account associated with your email address, you will be redirected to your company's account sign in page. Follow your company's authentication process to finish signing in to Starling.

    • If signing in to Starling using a browser that has previously stored your login information:

      1. Review your email address and region, then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. Follow the steps provided above for a browser that has not previously stored login information.

      2. Once Starling has confirmed there is a work account associated with your email address, you will be redirected to your company's account sign in page. Follow your company's authentication process to finish signing in to Starling.

Resetting password

The following procedure applies to users that have forgotten their password for an existing Starling account and are not using an Azure AD tenant for their authentication.

To reset a Starling account password

  1. From the Starling home page (https://www.cloud.oneidentity.com/), click Sign in to Starling.

  2. The next steps will depend on whether or not you have previously stored login information.

    • If signing in to Starling using a browser that has not previously stored login information:

      1. Select United States (for the United States data center) or European Union (for the European Union data center).
      2. Review the legal notice and accept the use of cookies by clicking Accept. This will allow Starling to store your information for future logins.

      3. Enter your email address then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. This will restart the process for storing your login information.

      4. On the password prompt page, click Forgot your password?.
      5. In the email address field, enter the email address associated with your account.
      6. Click Next.
      7. On the password prompt page, click Forgot your password?.
      8. Enter the email address associated with your account. A verification code will be sent to that email address.
      9. Click Next.
      10. In the Verification code field, enter the code you received.
      11. Click Verify.
      12. A confirmation of verification page will appear. Click Continue.
      13. In the New Password field, enter the password to use for your account.
      14. In the Confirm New Password field, enter the same password.

      15. Click Continue.

        You have now reset your password and are logged in to Starling.

    • If signing in to Starling using a browser that has previously stored your login information:

      1. Review your email address and region, then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. Follow the steps provided above for a browser that has not previously stored login information.

      2. On the password prompt page, click Forgot your password?.
      3. In the email address field, enter the email address associated with your account.
      4. Click Next.
      5. On the password prompt page, click Forgot your password?.
      6. Enter the email address associated with your account. A verification code will be sent to that email address.
      7. Click Next.
      8. In the Verification code field, enter the code you received.
      9. Click Verify.
      10. A confirmation of verification page will appear. Click Continue.
      11. In the New Password field, enter the password to use for your account.
      12. In the Confirm New Password field, enter the same password.

      13. Click Continue.

        You have now reset your password and are logged in to Starling.

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