Managers can allocate new managers for their identities. To do this, they must select the new manager and a deadline in the future for changing managers (see Assigning other managers to my identities). An assignment of this type triggers a request of type New manager assignment.
If you have been selected as the new manger by the manager change, you receive an approval request from the previous manager. After you have accepted the change of manager, you automatically become the new manager on the given date.
You can cancel entitlements already assigned to the identity on the given date.
To approve an escalated assignment to a new manager
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, click the New manager assignment request in the list.
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In the details pane, click Show the identity's entitlements.
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(Optional) If the identity has already been assigned entitlements or products, these will be removed or unsubscribed by default on the effective date. If you want the identity to retain these entitlements or products when transferring to the new manager, in the New manager assignment dialog, disable the check boxes next to the respective entitlements and products.
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Click Save.
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Next to the request, click 
(Approve).
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Click Next.
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On the Pending Requests - Approvals page, perform one of the following actions:
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To provide a reason for all request approvals, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all request approvals, select the reason in the Standard reason.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify from when the new manager is responsible for the identity, perform the following:
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Click Valid from.
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In the Valid from field in the dialog, enter the date from which you want the new manager to take over.
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Click Close.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
You can give an another identity the task of approving a product request. To do this, you have the following options:
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Reroute approval
You give the task of approving to another approval level (see Rerouting approvals of pending requests).
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Appoint additional approver
You can give an another identity the task of approving (see Appointing additional approvers to pending requests). The additional approver must make an approval decision in addition to the other approvers.
The additional approver can reject the approval and return it to you (see Rejecting request approval).
You can withdraw an additional approver. For example, if the other approver is not available.
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Delegate approval
You delegate the task of approving to another approval level (see Delegating approvals of pending requests to other identities). This identity is added as approver in the current approval step and makes approval decisions on your behalf.
The new approver can reject the approval and return it to you (see Rejecting request approval).
You can withdraw a delegation and delegate another identity. For example, if the other approver is not available.
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Escalate approval
You escalate the approval (see Escalating approvals of pending requests). The request is presented to another approval body. The request is then further processed in the normal approval workflow.
You can let another approval level of the approval workflow make the approval decision about a product. For example, if approval is required by a manager in a one-off case.
To reroute an approval
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, in the list, click the request with the approval that you want to reroute.
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In the details pane, click more > Reroute approval.
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In the Reroute approval dialog next to the approval level that you want to reroute to, click Reroute approval.
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(Optional) In the dialog, enter a reason for rerouting.
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Click Reroute approval.
Related topics
You can give another identity the task of approving a product request. The additional approver must make an approval decision in addition to the other approvers.
To add an additional approver
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In the menu bar, click Request > My Actions.
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On the My Actions page, click Pending Requests.
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On the Pending Requests page, click the request in the list to which you want to add an additional approver.
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In the details pane, click more > Add approver.
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In the Select additional approver dialog, click the identity you want to act as an additional approver.
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In the dialog, enter a reason for adding the additional approver.
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Click Save.
Related topics
