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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Request property and request parameter settings

Enter the following main data for a request property.

Table 9: Request property main data

Property

Description

Request property

Name of the request property.

Description

Exact description of the request properties.

Obsolete definition

Specifies whether an obsolete definition is used for the request parameter. This information cannot be changed after a new request property has been saved.

Related topics

Copy request properties

To reuse existing definitions of request parameters, you can copy the request properties.

To copy a request property

  1. Select the IT Shop > Basic configuration data > Request properties category.

  2. Select the request property in the result list.

  3. Select the Create copy task.

  4. Enter a name for the new request property and click OK.

    This creates a request property with the given name. You can now edit the request properties of this request property.

Related topics

Request properties overview

On the overview form, you see, at a glance, the most important information about a request property.

To obtain an overview of a request property

  1. Select the IT Shop > Basic configuration data > Request properties category.

  2. Select the request property in the result list.

  3. Select the Request properties overview task.

Related topics

Products for requests with time restrictions

Customers retain their requested products until they cancel them themselves. Sometimes, however, products are only required for a certain length of time and can be canceled automatically after this time. Products that are intended to have a limited shelf life need to be marked with a validity period.

To enter a validity period for products

To specify a validity period for a product request

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the service item in the result list.

  3. Select the Change main data task.

  4. Enter in the Validity period (max. # days) field the time period within which the product can be requested.

    Information: This value has no effect on requests for multi-request resources (QERReuse).
  5. Save the changes.

One Identity Manager calculates the date that the product is automatically canceled from the current data and validity period at the time of request and approval.

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