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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

The service category overview

The overview form, shows you the most important information about a service category, at a glance.

To obtain an overview of a service category

  1. In the Manager, select the IT Shop > Basic configuration data > Service categories category.

    - OR -

    In the Manager, select the IT Shop > Service catalog category.

  2. Select the service category in the result list.

  3. Select the Service category overview task.

Assigning service items

Use this task to assign any number of service items to a service category.

To assign service items to a service category

  1. In the Manager, select the IT Shop > Basic configuration data > Service categories category.

    - OR -

    In the Manager, select the IT Shop > Service catalog category.

  2. Select the service category in the result list.

  3. Select the Assign service items task.

    In the Add assignments pane, assign service items.

    TIP: In the Remove assignments pane, you can remove service item assignments.

    To remove an assignment

    • Select the service item and double-click .

  4. Save the changes.

Assigning object-dependent references

Object-dependent references can be assigned to service categories. Use object-dependent references to configure your Web Portal with the Web Designer. All object-dependent references whose type references the AccProductGroup table can be assigned. For more information about this, see the One Identity Manager Web Designer Reference Guide.

To assign object-dependent references to a service category

  1. In the Manager, select the IT Shop > Basic configuration data > Service categories category.

    - OR -

    In the Manager, select the IT Shop > Service catalog category.

  2. Select the service category in the result list.

  3. Select the Assign object-dependent references task.

    In the Add assignments pane, assign object-dependent references.

    TIP: In the Remove assignments pane, you can remove object-dependent reference assignments.

    To remove an assignment

    • Select the object-dependent reference and double-click .

  4. Save the changes.

Entering product-specific request properties

Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.

Define a request parameter for each feature of a request property. Parameters can be marked as mandatory if a value must be entered when they are requested.

To be able to use request properties, you assign them to service items or service categories. When a product is requested, the parameters of this request property are displayed. If a service item does not have a request property assigned to it, the service category's request property is used.

NOTE: The definition of request properties was redesigned with One Identity Manager version 8.2. Now you can define a lot of additional information for request parameters. This makes the implementation of request properties more flexible. The previous solution can still be used. When you add a new request property, you specify whether you want to use the obsolete or the new style definition.

ClosedAdding request properties with the new style definition
ClosedAdding request properties with the obsolete definition
ClosedEditing request properties
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