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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Request statuses

The following table gives an overview of all statuses a request can have.

Table 89: Request statuses

Status
(technical name)

Description

New
(New)

A product was requested. The request was added in the database.

Request
(OrderProduct)

The request is currently in the approval process. An approval decision has not yet been reached.

Approved
(Granted)

The approval process is complete. The request is granted approval.

Pending
(Waiting)

The request is granted approval. A valid from date was given in the request. This date has not been reached yet.

Assigned
(Assigned)

The request was granted approval and assigned.

Renewal
(OrderProlongate)

The request with limited validity was assigned. A renewal has been applied for and is in the approval process. An approval decision has not yet been reached.

Unsubscription
(OrderUnsubscribe)

This product was canceled. The cancellation is currently in the approval process. An approval decision has not yet been reached.

Unsubscribed
(Unsubscribed)

The approval process is complete. The cancellation was granted approval.

Denied
(Dismissed)

The approval process is complete. The request was denied.

Canceled
(Aborted)

The request was canceled by a user or for technical reasons.

Pending requests

Requests with the status request, renewal, canceled.

Approved requests

Requests with the status approved, pending, assigned, renewal, canceled.

Assigned requests

Requests with the status assigned, renewal, canceled.

Closed requests

Requested with the status unsubscribed, denied, canceled.

Examples of request results

Request results differ depending on whether a simple or multiple request resource or an assignment is requested. The following figures illustrate the differences.

Figure 13: Request for a single request resource

Figure 14: Request for a multi-request resource

Figure 15: Request for a requestable/unsubscribable resource

Figure 16: Request for a department membership

Figure 17: Request for assignment of an Active Directory group to a department

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