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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Business partners

In One Identity Manager, you can enter the data for external businesses that could be act as manufacturers, suppliers, or partners. You assign a manufacturer to a service item.

To edit business partners

  1. In the Manager, set the IT Shop | Basic configuration data | Business partners.

  2. In the result list, select a business partner and run the Change main data task.

    - OR -

    Click in the result list.

  3. Edit the business partner's main data.

  4. Save the changes.

Enter the following data for a company.

Table 68: General main data of a company

Property

Description

Company

Short description of the company for the views in One Identity Manager tools.

Name

Full company name.

Surname prefix

Additional company name.

Short name

Company's short name.

Contact

Contact person for the company.

Partner

Specifies whether this is a partner company.

Customer number

Customer number at the partner company.

Supplier

Specifies whether this is a supplier.

Customer number

Customers number at supplier.

Leasing partner

Specifies whether this is a leasing provider or rental firm.

Manufacturer

Specifies whether this is a manufacturer.

Remarks

Text field for additional explanation.

Table 69: Company address

Property

Description

Street

Street or road.

Building

Building

Zip code

Zip code.

City

City.

State

State.

Country

Country.

Phone

Company's telephone number.

Fax

Company's fax number.

Email address

Company's email address.

Website

Company's website. Click the button to display the web page in the default web browser.

Functional areas

To analyze rule checks for different areas of your company in the context of identity audit, you can set up functional areas. Functional areas can be assigned to hierarchical roles and service items. You can enter criteria that provide information about risks from rule violations for functional areas and hierarchical roles. To do this, you specify how many rule violations are permitted in a functional area or a role. You can enter separate assessment criteria for each role, such as a risk index or transparency index.

Moreover, functional areas can be replaced by peer group analysis during request approvals or attestation cases.

Example: Use of functional areas

To assess the risk of rule violations for service items. Proceed as follows:

  1. Set up functional areas.

  2. Assign service items to the functional areas.

  3. Specify the number of rule violations allowed for the functional area.

  4. Assign compliance rules required for the analysis to the functional area.

  5. Use the One Identity Manager report function to create a report that prepares the result of rule checking for the functional area by any criteria.

To create or edit a functional area

  1. In the Manager, select the IT Shop > Basic configuration data > Functional areas category.

  2. In the result list, select a function area and run the Change main data task.

    - OR -

    Click in the result list.

  3. Edit the function area main data.

  4. Save the changes.

Enter the following data for a functional area.

Table 70: Functional area properties

Property

Description

Functional area

Description of the functional area

Parent Functional area

Parent functional area in a hierarchy.

Select a parent functional area from the list for organizing your functional areas hierarchically.

Max. number of rule violations

List of rule violation valid for this functional area. This value can be evaluated during the rule check.

NOTE: This property is available if the Compliance Rules Module is installed.

Description

Text field for additional explanation.

Related topics

Chief approval team

Sometimes, approval decisions cannot be made for requests because the approver is not available or does not have access to One Identity Manager tools. To complete these requests, you can define a chief approval team whose members are authorized to intervene in the approval process at any time.

There is a default application role in One Identity Manager for the chief approval team. Assign this application role to all employees who are authorized to approve, deny, cancel requests in special cases, or to authorize other approvers. For detailed information about application roles, see the One Identity Manager Authorization and Authentication Guide.

Table 71: Default application role for chief approval team

User

Tasks

Chief approval team

Chief approvers must be assigned to the Request & Fulfillment | IT Shop | Chief approval team application role.

Users with this application role:

  • Approve through requests.
  • Assign requests to other approvers.

To add members to the chief approval team

  1. In the Manager, select the IT Shop > Basic configuration data > Chief approval team category.

  2. Select the Assign employees task.

    In the Add assignments pane, assign the employees who are authorized to approve all requests.

    TIP: In the Remove assignments pane, you can remove the assignment of employees.

    To remove an assignment

    • Select the employee and double-click .

  3. Save the changes.
Detailed information about this topic

Product owners

Employees who are approvers in approval processes for requesting service items can be assigned to these service items. To do this, assign a service item or a service category to an application for Product owners. Assign employees to this application role who are authorized to approve requests in the IT Shop and to edit service item or service category main data.

A default application role for product owners is available in One Identity Manager. You may create other application roles as required. For detailed information about application roles, see the One Identity Manager Authorization and Authentication Guide.

Table 72: Default application roles for product owners

User

Tasks

Product owners

Product owners must be assigned to the Request & Fulfillment | IT Shop | Product owners application role or a child application role.

Users with this application role:

  • Approve through requests.

  • Edit service items and service categories under their management.

To add employees to the default application role for product owners

  1. In the Manager, select the IT Shop > Basic configuration data > Product owners category.

  2. Select the Assign employees task.

    In the Add assignments pane, add employees.

    TIP: In the Remove assignments pane, you can remove employee assignments.

    To remove an assignment

    • Select the employee and double-click .

  3. Save the changes.

To add another application role for product owners

  1. In the Manager, select the IT Shop > Basic configuration data > Product owners category.

  2. Click in the result list.

  3. Enter at least the application role's name and, in the Parent application role menu, select the Request & Fulfillment | IT Shop | Product owners application role or a child role.

  4. Save the changes.

  5. Assign employees to the application role.

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