Displaying escalated requests
If you are a fallback approver or a member of the chief approval team and identities escalate requests for products, you can display these requests. Then you can make approval decisions about the escalated requests (see Approving and denying escalated requests).
To display escalated requests
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In the menu bar, click Request > Escalation.
This opens the IT Shop Escalation page (see IT Shop escalation (page description)).
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(Optional) To limit the results to a specific requester, click Assign next to Requester and click an identity.
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(Optional) To limit the results to a specific recipient, click Assign next to Recipient and click an identity.
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(Optional) To limit the results to a specific request, click Assign next to Request number and click an identity.
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(Optional) To limit the results to a specific product, click Assign next to Product and click an identity.
This lists the requests according to your filter criteria.
Related topics
Approving and denying escalated requests
If an approver escalates the approval of a product request, you can grant or deny approval for this escalated request. If you approve a request, the product is available to the identity.
To make an approval decision about an escalated request
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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Perform one of the following actions:
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To approve a request, click 
(Approve) next to the request.
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To deny a request, click 
(Deny) next to the request.
TIP: To grant or deny approval for all the requests displayed, click 
(Approve all) or 
(Deny all).
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Click Next.
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(Optional) On the Pending Requests – Approvals page, perform the following actions:
(Optional) On the IT Shop Escalation - Approvals page, perform the following actions:
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify the validity period for a requested product, perform the following actions:
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In the list, in the Valid from column, click on a value.
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In the Valid from dialog, specify from when the product is valid.
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Click Close.
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In the list, in the Valid until column, click on a value.
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In the Valid until dialog, specify until when the product is valid.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Displaying and approving entire requests of escalated requests
You can see all other products of an escalated product request that are included in this request (meaning, they were sent in the same shopping cart). You can approve pending requests together.
To display an entire request and approve all the requests contained in it.
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, mark the product with the request you want to see in its entirety.
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In the details pane, click more > Show entire request.
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On the Request overview page, click Approve all.
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On the IT Shop escalation - Approvals page, perform the following actions:
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To provide a reason for all request approvals, enter the reason in the Reason for approvals field.
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To use a predefined standard reason for all request approvals, select the reason in the Standard reason.
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To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
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(Optional) To specify the validity period for a requested product, perform the following actions:
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In the list, in the Valid from column, click on a value.
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In the Valid from dialog, specify from when the product is valid.
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Click Close.
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In the list, in the Valid until column, click on a value.
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In the Valid until dialog, specify until when the product is valid.
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Click Save.
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(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
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Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
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Click Send SMS or Phone call, enter the security code, and click Next.
Related topics
Approving escalated requests from newly created Active Directory groups
Identities can create Active Directory groups by requesting the New Active Directory security group or the New Active Directory distribution group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.
To approve a request to create a new Active Directory group
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request for the new Active Directory group.
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Name: Enter a name for the group.
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Group scope: Select the scope that specifies the range of the group's usage within the domain or forest. The group's scope specifies where the group is allowed to issue permissions. You can select one of the following group scopes:
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Global group: Global groups can be used to provide cross-domain authorizations. Members of a global group are only user accounts, computers, and groups belonging to the global group’s domain.
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Local: Local groups are used when authorizations are issued within the same domain. Members of a domain local group can be user accounts, computers, or groups in any domain.
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Universal: Universal groups can be used to provide cross-domain authorizations available. Universal group members can be user accounts and groups from all domains in one domain structure.
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Container: Click Assign/Change and select a container for the group.
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Click .
Related topics
