Managers can allocate new managers for their identities. To do this, they must select the new manager and a deadline in the future for changing managers (see Assigning other managers to my identities). An assignment of this type triggers a request of type New manager assignment.

You can cancel entitlements already assigned to the identity on the given date.

To approve an escalated assignment of a new manager

1. In the menu bar, click Request > Escalation.

2. On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).

3. In the list, click the New manager assignment request.

4. In the details pane, click Show the identity's entitlements.

5. In the New manager assignment,deselect the box next to the entitlement that you want to remove or cancel on the deadline.

6. Click Save.

7. Next to the request, click (Approve).

8. Click Next.

9. On the IT Shop escalation - Approvals page, perform the following actions:

   • To provide a reason for all request approvals, enter the reason in the Reason for approvals field.

   • To use a predefined standard reason for all request approvals, select the reason in the Standard reason.

   • To provide an individual reason for an approval decision, click Enter a reason and enter your reason.

   TIP: By giving reasons, your approvals are more transparent and support the audit trail.

   NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

10. (Optional) To specify from when the new manager is responsible for the identity, perform the following:

    1. Click Valid from.

    2. In the Valid from field in the dialog, enter the date from which you want the new manager to take over.

    3. Click Close.

11. Click Save.

12. (Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:

    • Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.

    • Click Send SMS or Phone call, enter the security code, and click Next.

Related topics

• Assigning other managers to my identities

• Approving new managers' pending requests

• IT Shop escalation (page description)

• IT Shop escalation - Approvals