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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Managing inquiries about pending requests

To gather information about pending requests, you can send inquiries about them to any identity.

Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request. You can withdraw the inquiry at any time. You can cancel the reservation at any time so that another approver can make an approval decision about the request.

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Detailed information about this topic

Sending inquiries about pending requests

Before you make an approval decision about a request, you can send a question to an identity about it.

NOTE: Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.

You can revoke the reservation with the following actions:

To make an inquiry

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you want to inquire about.

  3. In the View Request Details pane, click Send inquiry.

  4. In the Send Inquiry pane, in the Recipient of the inquiry menu, select the identity to which you want to send the inquiry.

  5. In the Inquiry field, enter your inquiry.

  6. Click Save.

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Recalling inquiries about pending requests

If your issue with a request has become irrelevant, you can withdraw your inquiry. Once you have withdrawn the inquiry, the request reservation is also revoked and all the original approvers can approve the request again.

To withdraw and inquiry

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details pane, click Withdraw inquiry.

  4. (Optional) In the Withdraw Inquiry pane, in the Reason for your decision field, enter why you are withdrawing the inquiry.

  5. Click Save.

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Canceling reservations of pending requests

Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.

To release the request again for approval and to allow other approvers to edit it, you can revoke the reservation with the following actions:

To cancel a reservation

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details pane, click Cancel reservation.

  4. (Optional) In the Cancel Reservation pane, in the Reason for your decision, enter a reason for canceling the reservation.

  5. Click Save.

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