Use telnet to test TCP/IP connectivity between the SPP Appliance and the specified host.
- Navigate to Network Diagnostics:
web client: Navigate to 
Appliance > Network Diagnostics.
- Click Telnet.
- Enter the remote host's IP or Hostname.
- Enter the Port number on a target host. The default is 23 and you can enter a value from 0 to 65535.
- Optionally, click More Settings to configure the Connection Timeout from 1 to 15 seconds.
- Click Connect to run the test. The test results display in the Output window.
Test throughput to other appliances in the cluster.
- Navigate to Appliance > Network Diagnostics.
- Click Throughput.
- In Target Appliance, select the target cluster appliance from the list.
- In MB to Transfer, select the size of the transfer to test (1 to 1000 MB).
- Click Test Throughput to run the test. View the Output.
Use the Trace Route test to obtain route information, such as the paths packets take from one IP address to another.
- Navigate to Network Diagnostics:
- web client: Navigate to Appliance > Network Diagnostics.
- Click Trace Route.
- Enter the remote host's IP or Hostname.
- Optionally, click More Settings to configure the following:
- Resolve IP addresses to hostname
- Maximize number of hops to search for target
- Timeout in milliseconds to wait for each reply
- Click Trace to run the test. The test results display in the Output window.
On Networking, view and configure the primary network interface, and if applicable, a proxy server to relay web traffic, and the sessions network interface.
The Network Interface (X1) can be used to add additional virtual network adapters associated with X1 in the web client.
It is the responsibility of the Appliance Administrator to ensure the network interfaces are configured correctly.
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CAUTION: For AWS or Azure, network settings user interfaces are read-only. Network settings configured by the AWS or Azure Administrator. Changing the internal network address on a clustered appliance will break the cluster and require the appliance to be unjoined/rejoined. |
To modify the networking configuration settings
- Navigate to Appliance > Networking.
- For Network X0, complete the network settings below. For more information, see Modifying the IP address..
- For Network X1 (web client), complete the network settings below to add additional virtual network adapters on up to 31 VLANs.
- For the Proxy Server (web client), complete the network settings below.
- Proxy URI: The IP address or DNS name of the proxy server.
- Port: The port number used by the proxy server to listen for HTTP requests. The value is an integer from 1 to 65535. If different ports are specified in the proxy URI and the Port field, the Port field takes precedence.
- Username: The user name used to connect to the proxy server. The username and password are only required if your proxy server requires them to be specified.
- Password: The password required to connect to the proxy server. The username and password are only required if your proxy server requires them to be specified.
- Click Show Static Routes and make changes using the information which follows. When you are done, click Save. When you click Save, a message like the following displays: Changing these values may cause all users to lose connection to the appliance. This is a general Saving network settings error and not specific to static routes.
- Use the following toolbar buttons, as needed.
- To add a route, click
and complete the information.
- To modify the information for a route, select the route, click
Edit, and then change the information.
- To delete a route, select the route then click
Delete Static Route. The route is immediately deleted.
- To discard unsaved changes and revert to what was last retrieved from the database, select the route and click
Revert all unsaved Static Route edits.
- The following information can be added or changed:
- IP Version: Select IPv4 or IPv6.
- Prefix: The IPv4 or IPv6 IP address.
- Prefix Length: The IP subnet prefix length.
- Next Hop: The IP address of the next closest or most optimal router in the routing path.
- Metric: A value that identifies the cost that is associated with using the route.
Modifying the IP address
You can change the IP address of an SPP Appliance as long as the other appliances in the SPP cluster are able to see the new subnet.
It is recommended you use the procedure below in a test environment and then deploy the steps in production. Allow plenty of time for the IP address to change. The operation will take several minutes to complete before the cluster has adjusted to the change.
- Ensure you are using SPP 2.4 or above.
- Before changing the X0 IP address, make a backup.
- Generate a support bundle on the appliance you plan to modify the IP address on. Start with the replica first.
- After the X0 IP address change, verify clustering is working. It is recommended you change some data on the primary and verify it appears on the replica by logging on to the replica.
- Repeat step 3, 4, and 5 for the other replicas.
- Once the replicas are changed, proceed with the Primary.
Safeguard for Privileged Sessions IP address change
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CAUTION: When SPP (SPP) and Safeguard for Privileged Sessions (SPS) are linked and then the IP address of either the Safeguard for Privileged Sessions cluster master (Central Management role) or the SPP primary appliance are changed, then the SPP/SPS link will need to be redone. See the information that follows. |
- Use the following information in the Safeguard for Privileged Sessions documentation to understand Safeguard for Privileged Sessions cluster roles, settings, and IP address updating.
- If the IP address is changed, you must relink the cluster. For more information, see Linking SPS to SPP.
- Once the Safeguard for Privileged Sessions IP addresses are successfully changed, you will need to delete the session connection in the SPP settings and relink the Safeguard for Privileged Sessions cluster master to the SPP primary. For more information, see SPP and Safeguard for Privileged Sessions appliance link guidance..
