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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Additional tasks for managing service items

After you have entered the main data, you can run the following tasks.

The service item overview

On the overview form, you can see the most important information about a service item.

To obtain an overview of a service item

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the service item in the result list.

  3. Select the Service item overview task.

Editing product dependencies for requests

Dependencies between products are taken into account by Web Portal requests.

Detailed information about this topic

Defining hierarchy for service items

You can structure service items hierarchically. To do this, assign a service item below or above another service item.

To structure service items hierarchically

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. In the result list, select a service item in the result list and run the task Edit service item hierarchy.

  3. Select the Child service items tab.

    In the Add assignments pane, assign child service items.

    TIP: In the Remove assignments pane, you can remove service item assignments.

    To remove an assignment

    • Select the service item and double-click .

  4. Select the Parent service items tab.

    In the Add assignments pane, assign parent service items.

    TIP: In the Remove assignments pane, you can remove service item assignments.

    To remove an assignment

    • Select the service item and double-click .

  5. Save the changes.
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