Assigning extended properties
Extended properties are meta objects, such as operating codes, cost codes, or cost accounting areas that cannot be mapped directly in One Identity Manager.
To assign extended properties to a service item
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the service item in the result list.
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Select the Assign extended properties task.
In the Add assignments pane, assign extended properties.
TIP: In the Remove assignments pane, you can remove assigned extended properties.
To remove an assignment
- Save the changes.
Displaying websites
You can link product descriptions in internet or intranet with the service item. For this, you enter the URL of a website in Website on the main data form.
To open the website in a standard browser
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the service item in the result list.
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Select the Visit website task.
Related topics
Changing products
A product can be replaced by another product at a specified time. All employees who have requested this product are notified by an email telling them to request a replacement product.
To replace a product with another one
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the product's service item to replace in the result list.
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Select the Change product task.
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Enter the following data:
- Click OK.
Related topics
Adding and assigning tags
Use this task to assign tags to service items and to add new tags.
To add and assign a tag to a service item
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the service item in the result list.
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Select the Assign tag task.
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Select the Create tag task.
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Enter the tag and a description for it.
- Save the changes.
The new tag is shown on the assignment form.
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Double-click on the tag to assign it to the selected service item.
- Save the changes.
To assign a tag to a service item
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the service item in the result list.
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Select the Assign tag task.
In the Add assignments pane, assign the tag.
TIP: In the Remove assignments pane, you can remove tag assignments.
To remove an assignment
- Save the changes.
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